The Customer Service Representative is in charge of the day-to-day operations of the customer service and sales teams. This position develops, implements, and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and engagement through customer service.
Essential Duties and Responsibilities:
Supports programs that drive team performance toward departmental and organizational goals
Assist the customer service and sales teams in meeting operational objectives
Hires and trains new and/or inexperienced customer service and sales personnel
Reviews and evaluates work to ensure quality and timeliness
Investigates and researches escalated customer service inquiries
Ensures that employees' behaviors are centered on increasing customer satisfaction in order to increase customer loyalty
This is an entry-level position with the possibility of advancement to management if successful.
This entry-level customer service position is being filled immediately.
Requirements
1 to 3 years of customer service experience
Ability to cross train and develop team members
Excellent verbal and written communication skills
Ability to multitask, react well under pressure, and treat others with respect
Identifies and resolves problems in a timely manner
Prioritizes and plans work activities
focuses on resolving conflicts and listening to others without interrupting
Work efficiently and effectively, both independently and as part of a team
Balances team and individual responsibilities and aids in the development of a positive team spirit
Adapts to and is capable of dealing with frequent changes in the workplace
Capable of managing difficult or emotional customer situations and responding quickly to service requests in order to meet customer commitments
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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