Information Technology Service Delivery Manager

We are working with a New York-based managed IT services company to hire an experienced Service Delivery Manager to lead a project engineering team. The successful Service Delivery Manager will lead a team of project engineers and must be capable of technical deep-dives into application requirements, networking, operating systems, and server infrastructure.

They will drive improvements in the technology stack used to carry out both Internal functions and deliver projects to clients. You will also take a leading role in staff development and adoption of systems and practices to ensure clientele are serviced optimally.

Technical skills

• Strong experience with MSP platforms, namely ConnectWise, Kaseya VSA, NinjaRMM, and Addigy preferred.
• Advanced WAN/LAN networking knowledge, including routing, switching, security, and load balancing utilizing platforms such as SonicWall, Cisco Catalyst, Juniper Mist, Meraki, ASA, and protocols like TCP, BGP, and SIP.
• 2-3 years of IT Projects, integrations, and support with a focus on Microsoft 365 (full stack), Microsoft Intune, Active Directory to Azure Active Directory Migrations, Microsoft Server consolidation, Microsoft SharePoint implementations, On-premises file server migrations; Microsoft Windows desktop and Azure server deployment, Microsoft Office, desktop, and mobile device troubleshooting.
• Mastery of Microsoft Windows Server, Windows Desktop, Apple Ecosystem (iOS, MacOS), and Google ChromeOS design, development, maintenance techniques, and processes.
• Extensive knowledge of cloud platforms such as Google GSuite for Education, Office 365, and Azure is required.
• Working knowledge of design and deployments of Enterprise Datacenter environments.
• Experience with public cloud technologies (Google, Azure, AWS, VMware)