IT Support Specialist Tier II

Job Description

We are seeking an IT Support Specialist Tier II to join our team! You will resolve computer-related issues for our clients. Grow your skillset and accomplish your goals!

Responsibilities:

• Provide technical assistance with computer hardware and software, VOIP systems, networks, hybrid and cloud environments.
• Resolve issues for clients via phone, in person, or remote assist software.
• Recommend hardware and software improvements, and train on best practices.
• Work via ticketing system with escalation, reporting to service manager.
• After-hour rotation for on-call support.
  
  

Qualifications:

• Previous experience in IT, customer service, or other related fields (Minimum 1 Year service experience in related field)
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• A+, Network+, Microsoft Fundamentals are not required but is a plus and we will assist with getting these certifications.
• Be able to work in face paced environment, rarely assistance is needed for structured cabling, terminating, lift 40lbs
• High level of organization, documentation, and note taking ability.
• Familiarity with Ubiquiti, Unifi, SonicWall, SentinelOne, Malwarebytes, Cisco, and basic scripting
  
  

Company Description

DataTrust is a technology firm that specializes in business IT management and Local Area Network infrastructure design and installation. Our comprehensive portfolio of services solve our clients’ IT performance issues, address their cybersecurity challenges, and guide them through the exciting opportunities of the cloud. Growing company with opportunity for internal growth!

DataTrust is a technology firm that specializes in business IT management and Local Area Network infrastructure design and installation. Our comprehensive portfolio of services solve our clients’ IT performance issues, address their cybersecurity challenges, and guide them through the exciting opportunities of the cloud. Growing company with opportunity for internal growth!