IT Technical Support resolving End User Issues on their desktop / laptop, support for Mobile Devices (BYOD)
Troubleshooting and supporting/fixing application issues and interacting with application support or developers for permanent fixes
Be able to budget, track and control project expenditure;
Proven ability to prioritise competing demands.
Very strong customer focus
Able to understand and interpret complex business and IT requirements.
Ability to lead technical projects involving own team, business users, and also external suppliers. Knowledge of Group Standard Project Management methodology and tools.
Strong communication, planning, organization and interpersonal skills. Very good writing and presentation skills to present at management level.
Adaptable and able to react quickly to changing priorities.
Strong problem solving skills. Ability to find logical solutions to problems.
Desired Skills
Windows 10
Build of Laptops from images
Troubleshooting and fixing End User Issues Outlook, TEAMS and other Inhouse Applications
Service Now Tool and Resolving incidents
Experience on any one of Asset Management Tool
Working with Third Parties for Hardware replacements
Malteese Language skill is added advantage
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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