IT Technical Operations Engineer

The IT Infrastructure TechOps Engineer will be the lead Engineer in the primary support of Windows servers, VMWare, VxRail in a 24x7x365 environment. Will also be support for UNIX / AIX servers and SAN infrastructure. Candidate will support security initiatives, network operations, and the database infrastructure as needed. Will interact with developers, DBAs, other system administrators, managers, and customers to resolve technical issues. Experience supporting SAP HANA environments a plus!

Primary Duties and Responsibilities

· Day to day overview for Datacenters within the Americas Division, including Vmware Hosts, Virtual Machines, SAN, FC Connectivity, and Infrastructure hardware.

· Install, configure, troubleshoot, upgrade, customize and maintain AIX systems while ensuring overall system performance and availability.

· Monitor AIX systems, analyzing problems and performing research and maintenance to prevent reoccurrence.

· Test and document systems prior to deployment.

· Perform regular revalidation of system settings to ensure compliance with policies and needs.

· Use scripts to automate routine tasks.

· Be available to respond to the needs of a 24x7x365 environment.

· Document system requirements, configurations, procedures, changes, incidents, and problem resolutions.

· Mitigate security breaches in progress.

· Backup and restore systems using NIM, mksysb, Commvault and Rubrik Backup solution.

· Work with vendors for all aspects of system maintenance including annual maintenance renewals, hardware, and software support.

· Adhere to all change control policies.

· Work with global architecture team to support divisional needs.

· Perform any additional duties as defined by IT leadership.

Education and Experience Profile

· Associate degree in computer science or related field is required with a bachelor’s preferred.

· Experience may be considered in lieu of degree requirement.

· A minimum of 4 years of relevant experience

· Industry certifications such as VMware, Linux, AIX, etc.

· Specific knowledge of IBM P-Series Servers and AIX operating systems

· Experience supporting enterprise applications and technologies in a Global Organization

· Prior experience in ITIL framework and processes is necessary.

· Prior experience with ServiceNow is a plus.

Required Skills

· VMWare (VxRail)

· RedHat Linux

· Windows Server (All Versions)

· SAN (Dell EMC PowerStore a plus)

· Fiber Channel Zoning

· AIX V. 7.1,7.2 and 7.3 System administration

· Networking (DNS, TCP/IP, etc.)

· AIX storage (MPIO, VGs, LVMs, JFS)

· AIX security (IPsec, EFS, roles, sudo, trusted execution)

· AIX performance monitoring and reporting (NMON, topas)

· LDAP

· SSL (Knowledge of Certificates and application of such)

· Server virtualization (LPARs, WPARs, VIO, etc.)

· IBM P-Series Servers

· IBM PowerVM and PowerHA

· SAN experience (LUNs, NPIV)

· Scripting (ksh, perl, etc.)

· Windows PowerShell experience a plus

· Monitoring and managing servers with a 24/7/365 level uptime

· Hardware and software inventory management

· Develop and implement disaster recovery plans.

· Project Management experience within large, complex systems

· LAN and WAN technologies.

· Knowledge of wireless (WLC, WAP) and Internet of Things (IoT)

· IPv6, multicast, QoS, IP fast rerouting, etc.

· M365 platform

· Excellent oral and written communication as well as presentation skills required.

· Excellent analytical and problem-solving skills required.

· Excellent documentation and technical writing skills.

· Collaborates with others to drive innovation and optimize work processes.

· Effective written and verbal communication

· Values teamwork and works well with others.

· Problem resolution and attention to detail

· Experience supporting database environments, preferably HANA.

Work Environment

· Hybrid work.

· Working conditions are normal for an office/warehouse/distribution center.

· Willingness and ability to conduct meetings outside of normal working hours to accommodate teams based internationally, as needed.

· Position will require after-hours on-call duties and/or on-call rotation participation.

· Travel up to 25% may be required for support activities.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

ASSA ABLOY is an Equal Employment Opportunity/Affirmative Action employer.