IT Technical Support Specialist

Job Details

Job Location

Brandon, Joliet, IL - Joliet, IL

Position Type

Full Time

Job Shift

Day

Job Category

Information Technology

Description

Job Title: IT Technical Support Specialist

Company Overview: We are a leading third-party logistics (3PL) company committed to providing

comprehensive logistics solutions to businesses across diverse industries. Our dedication to excellence

and customer satisfaction drives us to deliver innovative and reliable logistics services tailored to our

clients' needs.

Position Overview: We are seeking a skilled and customer-oriented IT Technical Support Specialist to join

our team. The IT Technical Support Specialist will be responsible for providing technical assistance and

support to end-users, troubleshooting hardware and software issues, and ensuring the smooth

operation of our IT systems.

Responsibilities

• Provide first-line technical support and assistance to end-users via phone, email, or in person,
  
  

troubleshooting hardware, software, and network-related issues to resolution.

• Diagnose and resolve technical problems, including system errors, software malfunctions, and
  
  

network connectivity issues, using troubleshooting techniques and diagnostic tools.

• Install, configure, and maintain desktop computers, laptops, printers, and other hardware
  
  

peripherals, ensuring proper functionality and adherence to company standards.

• Install, update, and troubleshoot software applications, including operating systems, productivity
  
  

suites, and specialized business software, to ensure compatibility and optimal performance.

• Assist with user account management tasks, including creating, modifying, and deleting user
  
  

accounts, resetting passwords, and managing access permissions in accordance with company

policies.

• Provide training and technical guidance to end-users on the use of hardware, software, and IT
  
  

systems, promoting best practices and efficient utilization of resources.

• Document and maintain accurate records of support incidents, including troubleshooting steps,
  
  

solutions provided, and escalation procedures, using ticketing systems or other tracking tools.

• Collaborate with internal IT teams and external vendors to escalate and resolve complex
  
  

technical issues and coordinate system upgrades or maintenance activities as needed.

• Stay informed of industry trends, emerging technologies, and best practices in IT support to
  
  

continuously improve technical knowledge and service delivery.

Qualifications

Qualifications:

• Bachelor's degree in information technology, computer science, or a related field preferred;
  
  

relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop

Support Technician (MCDST) a plus.

• Minimum of 2 years of experience in technical support or IT helpdesk roles, with demonstrated
  
  

expertise in diagnosing and resolving hardware, software, and network issues.

• Strong knowledge of desktop operating systems (Windows, macOS), productivity software
  
  

(Microsoft Office, Google Workspace), and common business applications.

• Familiarity with basic networking concepts, protocols, and troubleshooting techniques, including
  
  

TCP/IP, DNS, DHCP, and VPN.

• Excellent communication and interpersonal skills, with the ability to effectively communicate
  
  

technical information to non-technical users and provide superior customer service.

• Strong problem-solving abilities and attention to detail, with a focus on identifying root causes
  
  

and implementing effective solutions in a timely manner.

• Ability to work independently and collaboratively in a fast-paced environment, prioritize tasks,
  
  

and manage multiple priorities effectively.

• Commitment to continuous learning and professional development, with a passion for staying
  
  

updated on new technologies and industry trends