IT Technical Support Specialist III

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity for an IT Technical Support Specialist III to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise and quality service.

As a member of the Information Technology team, the Technical Support Specialist III is responsible for supporting the Services Team, Distribution Centers, Company Owned Stores, and Distributor Branch employees in the use of Information technology by providing Tier II Support for all IT products and services including hardware, software, remote access and business applications.

Now is the best time to join Johnstone Supply. As an established performer in the industry for over 70 years, Johnstone has a demonstrated history of creating career opportunities. The individual selected for this role will have the chance to work within an organization at the front-end of an IT transformation, with a low user-to-technician ratio. This position is 100% Onsite, with a Monday – Friday 8:00 AM – 5:00 PM work schedule

Position responsibilities:

• Provides timely, professional, and high-quality customer service to users by responding to various hardware, software, networking, and other computer-related technology needs.
• Maintains documentation for all IT Support calls by logging the creation, assignment, disposition, and action taken on the job into call ticket software. Continually monitors and follows-up on jobs in the ticket software through resolution.
• Provides extended application troubleshooting support to internal users, including analysis of the issue and system.
• Performs ongoing Maintenance for Operating Systems and Applications on PC’s, laptops, installation and maintenance of virus protection, backups, OS & application updates, etc.
• Builds and configures Windows servers as directed by Manager to support business needs.
• Performs quarterly patch management and deployment for servers running Window operating systems.
• Deploy software updates for Johnstone applications as needed.

Position requirements:

• Bachelor’s Degree in Computer Science, Engineering, Management Information Systems, or other comparable area of study; at least four years of demonstrated experience in an IT Customer Service Role or an IT Specific area of Specialization focusing on Service and Support of Technical Systems; or equivalent combination of education and experience.
• Knowledge of hardware and software in use within the organization, including Microsoft Office applications, PCs, printers, copiers, etc.
• Experience provisioning users and managing accounts in Azure AD, Office 365, and Microsoft Active Directory.
• Technical knowledge of Network and Server based systems, Various operating systems, and an understanding of network systems
• Requires the ability to install, configure, and troubleshoot networked computer workstations, servers, systems, and programs

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Johnstone offers a competitive wage and benefits that include medical, dental, vision, life, LTD, 401(k) with company match, and PTO after 90 days. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. If you are ready to take the next step in your career, apply now.

Visit our website https://www.johnstonesupply.com/our-history for more information about our growing company.

EOE & E-Verify Participating Employer.