Kubernetes Container Platform Support Operations Engineer

• Operate container services platforms, emphasizing integration with CI/CD pipelines.
• Meticulously assess risks while ensuring task efficiency.
• Analyze, diagnose, replicate, and resolve technical issues reported by customers using Fiserv PaaS and CaaS platforms.
• Develop maintainable, reusable software from a consumer-centric perspective.
• Take ownership of unresolved issues, seeking in-depth knowledge for timely resolution.
• Handle and maintain support requests from business unit customers.
• Collaborate with other engineering groups to triage customer and business unit issues.
• Contribute to building and peer-reviewing knowledge base articles and product documentation.

Required:

• Minimum of 5 years of hands-on experience building and maintaining Container Platforms. ARO (Azure Redhat OpenShift) is a must
• Proficiency in deploying and supporting Kubernetes on at least one public IAAS provider (Azure, Amazon, GCP, Alibaba).
• Strong networking fundamentals, including TCP/IP, subnetting, socket vs. connect timeouts, routing, and DNS.
• Experience designing and implementing Infrastructure as Code APIs using tools like Swagger.
• Solid understanding of virtual computing environments, including Hypervisors and load balancing concepts.
• Familiarity with Identity Management, Access Management, and Certificate Management.
• Demonstrated competency in programming/scripting languages (with a preference for Go, Ansible, Terraform, and Python).
• Hands-on experience with distributed systems (Windows and Linux) and virtualization software (VMware).
• Understanding of DevOps practices, with hands-on experience in Automation/Continuous Integration using tools like Jenkins, Harness, RunDeck, GitLab, and GitHub.

Desired:

• Experience with and PAS/TAS, PKS/TKGI, GKE, IBM Redhat OpenShift, ROSA
• Experience with NSX, NSX-T, and Panorama.
• Familiarity with Vsphere7 and TKG.
• Background in DevOps methodologies.
• Excellent communication skills.
• On-call experience.