Supports DME Technicians by assisting, if appropriate, by preparing trucks for delivery by pulling stock (e.g., wheelchairs, hospital beds, bathroom aids, medical supplies), staging equipment for delivery based on the order of the route, and loading equipment on the truck following safety standards and standard operating procedures to load and secure equipment.
On a regular basis and when on-call, participates with or leads a daily assessment and verification (Pre-Trip Inspection) of the truck, equipment and supplies and confirms basic safety operations {e.g., lights, brakes, mileage, vehicle appearance, etc.). Addresses and/or reports any damage and malfunctioning equipment immediately to manager.
On a regular basis and when on-call, follows the daily route to accomplish timely delivery of requested hospice equipment. This may include calling ahead to notify patients or care-givers of estimated delivery. Unloads, troubleshoots and sets up authorized equipment to the point it is fully functional and meets customer expectations. In a courteous and respectful manner, reviews basic equipment operation and instructs patients and/or caregivers on the proper use and care of equipment. Confirms delivery and set up via a customer signature.
On a regular basis and when on-call, performs safety assessments of patient environments following the standard safety assessment. Confirms the condition of the environment via the patients' or caregivers' signature and submits the paperwork as appropriate to remain in compliance with the Department of Health.
On a regular basis and when on-call, follows the daily route to accomplish timely pick up and/or exchange of hospice equipment. Breaks down; loads and segregates returning and outgoing equipment and supplies into the truck following established safety procedures. This includes but is not limited to identifying hazmat symbols, wearing protective safety gear and red-bagging and handling contaminated equipment in a safe manner. Confirms pick up via a customer signature.
Supports site leadership with the on-boarding and orientation of new employees and on-going training of existing employees by educating, training and coaching on the proper handling of all equipment. May participate in the assessment of technician performance evaluations and assessments.
Maintains continuous communication via smart phone with the Customer Service and/or Dispatch team to relay a change in an order status or non-compliance with prescribed orders, position in routes, re-routing, stock availability and confirm delivery and pick up of equipment. This includes but is not limited to communicating availability of rolling stock, and location information. Additionally, escalates issues or potential issues to the customer service team as appropriate.
On a daily basis, completes and may lead other drivers in completing and maintaining the driver log, the vehicle check out, the vehicle inspection and the oxygen manifest to ensure compliance with the Department of Transportation.
Upon completion of routes, unloads returned equipment following safety and handling procedures. Checks in and confirms equipment with warehouse personnel for proper sanitization and cleaning. Submits completed driver paperwork and logs as required. Stocks delivery trucks with rolling stock to ensure "ready" condition for the next delivery.
May support inventory management by conducting regular counts of specific equipment pieces related to orders and returns to decrease occurrence for discrepancies and lost equipment and increase billing.
May make modifications to routes to ensure that time restraints are met and assigns orders to scheduled DME Technicians.
This job does not entail direct supervisory responsibility but acts as a resource to others to direct and educate as described. In the absence of site leadership acts as a key point of contact.
Education. Licensure Or Certification
A high school diploma or equivalent is required
A current state issued driver's license is required and must be active and valid the last three consecutive years
A confirmed driving motor vehicle record (MVR} successfully demonstrating no major violations in the past three consecutive years, no more than two minor violations with no at-fault accidents in the past three years months, no more than two at-fault accidents with no moving violations in the past three years and no more than one moving violation if combined with one at fault accident in the past three years
Technicians between the ages of 21 and 25 must have a clean motor vehicle record {no accidents and no tickets received} and a valid driver's license for at least three years
Work Experience Or Related Experience
At least six months experience in which incumbents regularly interface with customers is essential to perform customer services functions as described
Experience in which the incumbent has provided direction or guidance to others is strongly preferred
Experience in the healthcare or medical fields in which incumbents have worked with durable medical equipment is required
At least one year of previous experience that is directly related to delivery and warehouse operations is required
Specialized Knowledge, Skills & Abilities
Strong interpersonal skills and customer service skills are necessary as is the ability to remain customer service oriented during situations in which patients or caregivers may be frustrated or upset
The knowledge and ability to operate smart devices (e.g., smart phone, tablets}, computers and hand held scanning devices are required
A good knowledge and familiarity with mapping systems to be able to coordinate routes as described
The ability to lead and direct others to accomplish an end goal is required
The ability to prioritize tasks and functions and work with little direction is required to provide lead support as described
The ability to read, write and follow written and oral instructions is required to ensure accurate completion of DME deliveries, exchanges and pick-ups
The ability to protect and maintain the confidentiality of patient protected health information and follow standard operating procedures to ensure compliance with CHAP and HIPAA is required
The ability to operate a 14-16 foot box truck in a safe manner is essential
The ability to follow a city map and navigate a new daily route is required
Good organization and prioritization skills are required to plan and stage equipment as described
A safety orientation is required to perform work (e.g., driving, delivery, set up, loading and stocking of durable medical equipment as described) and follow safety operating procedures
The ability to verbally communicate with patients and care givers in a compassionate and clear manner is required. Spanish speaking skills are desirable but not required
The ability to maintain a flexible schedule to accommodate unplanned events and participate in an on-call rotation is essential
Equipment
Ability to utilize basic tools g., wrench, screwdrivers etc. to set up durable medical equipment
Smart devices {e.g., smart phone, tablets), computers and hand held scanning devices
A 14-16 foot box truck
Physical Requirements And Demands
The ability to maintain a flexible schedule to accommodate unplanned events and participate in an on-call rotation is essential
This role entails prolonged sitting (approximately 50%-75% of the day} while driving a vehicle as described. The ability to climb in and out of a truck is also required
Incumbents must have the ability to lift, carry, push and pull durable medical equipment that weighs up to 80 intermittently but consistently throughout the majority of their day (50%-75% of the day)
With assistance, incumbents must have the ability to lift, carry, push, pull and handle awkward sized/shaped durable medical equipment that weights between 90 and 120 lbs. Generally, this may occur 2-5 times per week
Incumbents must have the ability to lift, maneuver and assemble and disassemble large and awkward durable medical equipment (e.g., beds) that weight up to 80 intermittently but consistently throughout the day
For those sites that dispense liquid oxygen, incumbents are required to lift, pull, push, carry and maneuver containers weighing up to 100 lbs. Generally, this may be expected about 2-5 times per week
Regular and continuous eye-hand coordination and manual dexterity is required to set up durable medical equipment
Periodically, (approximately 50%-75% of the day) standing, walking, bending, twisting, grasping, squeezing, kneeling, stooping, crouching, crawling, reaching, reaching above the shoulder is required while transporting, setting up, taking apart and moving medical equipment as described
Occasionally, climbing of stairs is required to transport durable medical equipment to or from a particular room, location or vehicle
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Hospitals and Health Care
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