Please only submit candidates who already live in the local area due to onsite requirement
Please only submit candidates who can interview onsite, if requested
Please only submit candidates who are able to work onsite daily
Candidates must have reliable transportation as they will need to travel between different sites. Mileage would be reimbursed
Candidates must be available for ON CALL rotation
In person interview is needed. Onsite from day 1
Location: Chesterfield, VA
Duration: 12+ months (High Possibility of Further Extensions)
Responsibilities
Role will work out of the IST office and as well as remotely via Microsoft Teams. Maintain a high level of support and customer services to end users and projects. Maintain IST Help Desk, Voice Services request (SLA) service level agreements. Exhibits polite and professional communication via phone, e-mail, and mail. Performs basic operation, monitoring, troubleshooting, moves adds and changes. Identifies and resolves complex and basic communications problems. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for voice client application problems. Installs, test and upgrade new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Multi-tasking and ability to prioritize as needed with shifting responsibilities. Maintains the necessary security controls over software and PII. Participate in Team Meetings and other Voice Service support meetings as required. Prepare update status reports, and evaluations on end of task results or project findings. Conducts on-site surveys for wireline and wireless support activity or new construction. Administration, maintenance, and installation of Avaya products. Diagnosis, repair analog, digital, VOIP and SIP technologies. Communicates with end users to determine requested support.
Skills Needed
Critical thinking, analytical, absolute problem solving Required
Excellent Written And Verbal Communication Skills Required
Avaya Aura Core Solution components in VM environment Required
Administering System Manager, Communication Manager, Session Manager Required
Communication Manager Feature Description And Implementation. Required