Learning & Development Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

The Role

Four Seasons Hotel New York is seeking a Learning Manager who will deliver workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

Responsibilities

Onboarding

• Manages and facilitates (in collaboration with other presenters) Embark for all new employees
• Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviors, NLO, GROW, and annual compliance requirements.
• Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program Maintains an effective Designated Trainer program
• Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires
  
  

Operational Learning & Compliance

• Partners with hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs
• Plans and co-facilitates training activities if/when training is part of the solution
• Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis
• In collaboration with People & Culture or relevant Department Head, manages all compliance and safety training related to the property
  
  

Management and Leadership training

• Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program
• Facilitates and/or coaches others to facilitate management development programs including GROW
• Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning
• Ensures every college recruit completes a structured program with learning objectives
  
  

General

• Regularly benchmarks the learning function with Learning Success Levels
• Bases the direction for learning on a thorough Learning Needs Analysis
• Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies
• Prepares and produces training calendars that reflect performance gaps and learning needs
• Markets the learning function’s programs, initiatives, and online learning
• Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change
• Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
• Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning
• Selects and manages external vendors to deliver specialized training on service and/ or management skills
• Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline
  
  

Preferred Qualifications And Skills

Minimum of 3 years’ experience working in a managerial capacity; Experience in adult education or a similar environment; Experience in hotel operations, preferably luxury hospitality or other service environments; Experience managing in diverse cultures and required to have a university degree or equivalent experience.

What to Expect: You Will…

• Salary Range: $85K - 95K annually
• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence
  
  

We look forward to receiving your application.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf