Learning Support Program Manager

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As the Learning Support Program Manager you will work with a team of professionals that set the Gold Standard in our Customer team. Your role will be crucial in the transition of new employees from training to their full-time roles as customer support representatives. You will lead a dedicated team of specialists, overseeing the development and implementation of our nesting program. This program is designed to support, evaluate, and refine the onboarding process, ensuring new team members are fully prepared to meet the needs of our customers with confidence and skill.

What you’ll do as a Learning Support Program Manager

• Design, implement, and continuously improve the Learning Support program, tailoring it to the evolving needs of the organization and its employees.
• Lead, mentor, and manage a team of specialists, fostering an environment of learning, feedback, and professional growth.
• Collaborate with senior leadership, HR, and functional managers to align leadership expectations and report on learner progress.
• Monitor the performance of new employees throughout their transition from training to production, providing constructive feedback and additional training as needed.
• Develop and implement metrics to measure the effectiveness of the nesting program and individual success.
• Address challenges and barriers to success, ensuring that all new employees feel supported.
  
  
  

What you’ll bring

• Bachelor's degree or equivalent experience.
• At least 3 years in leadership development, talent management, or organizational development within a customer-facing organization.
• Demonstrated ability to design, implement, and improve effective leadership development programs.
• Project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Previous experience in a contact center or similar environment is preferred.
• Strong analytical skills and the ability to define success metrics and Key Performance Indicators (KPIs).
  
  
  

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is $92,800.00 - $139,200.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.