Loan Processor - New York

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:

• We’ve funded over $100 billion in loans for our customers, more than any other fintech
• We ranked #1 in the U.S. on LinkedIn's Top Startups 2020 and 2021
• We are Forbes’ Best Online Mortgage Lender for 2023
• We are USA Today’s Best Mortgage Lenders of 2023, Best for FHA Loans
• We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
• And we’re just getting started!

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.

A Better Opportunity

The Loan Processor (Coordinator) will assist with processing our Conventional and Home Equity Line of Credit (HELOC) loan products. The ideal candidate is a flawless organizer. They can anticipate when sub-processes related to borrower or property eligibility are going to delay a loan and take appropriate, proactive action to prevent a loan from falling behind. They support our customers in providing a seamless experience by supplying critical (non-auto-surfaced) information at the right time.

Responsibilities

• Communicating directly with customers and various third parties to ensure an efficient and positive experience
• Proactively managing a pipeline in a timely, accurate and efficient manner, ensuring promptness in communicating with internal stakeholders and borrowers
• Guiding borrowers from the point of initial underwriting review through funding
• Understanding loan applications, automated underwriting systems (DU/LPA), credit, income, and asset documents
• Navigating suspense decisions and proposing resolutions
• Adequately preparing loans for final underwriting review
• Understanding appraisal & title automated orders
• Escalating internal & third party delays
• Assisting in managing the completion of collateral conditions
• Proactively resolving ready for closing blockers & quality control conditions
• Communicating with customers about loan estimates, changes of circumstance, and closing disclosures in compliance with mortgage guidelines
• Identifying ways in which we can improve borrower experience
• Eligible for monthly incentive compensation plan

Qualifications

• 3-5 years of work experience within financial or mortgage services
• Proven ability to effectively manage a high-volume pipeline of files and/or customers
• Ability to troubleshoot and solve problems independently
• Approaches challenges with a relentless mindset - no one here gives up. We try, we fail, we try again
• Ability to maintain composure in a fast-paced environment
• Strong communication, organization, and time management skills
• Approach work with empathy, humility and accountability
• Experience processing FNMA, FHLMC, FHA and Jumbo mortgages is a plus
• Experience processing HELOC loan file is a plus
• Knowledge of agency conventional underwriting product guidelines is a plus

Company Benefits

Our total rewards package consists of a base salary, incentive compensation, and benefits. Some of our benefits include:

• A generous ramp plan while learning our systems and building out an individual pipeline.
• Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, health savings accounts, 401k, and more.
• Personalized care and tools for realizing your mental health and wellness goals.
• Additional benefit perks & discounts.

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.