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Title: IT Support Specialist with MAC Experience
Location - Dallas, Texas
Job Overview
IT Support Specialist / Help desk support
In this role, you will be responsible for being a point of contact for end users to receive support and maintenance within the organization's computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading PCs, terminals, and printers to ensure optimal workstation performance. You will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.
Responsibilities
As a IT Support Analyst, you will:
Install, upgrade, support and troubleshoot Windows 10, Windows 11, Microsoft O365 and any other authorized desktop applications.
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
Perform general preventative maintenance tasks on computers, laptops, and any other authorized peripheral equipment.
Perform remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment.
Customize desktop hardware to meet user specifications and site standards.
Perform work in compliance within specified warranty requirements.
Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
Be responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
‘Have the capacity to learn existing and emerging technologies.
Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.
Support the various applications used by staff.
Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.
Other duties as assigned.
Qualifications
High school diploma
Associate degree preferred.
6 months to 2+ year of IT-related help desk experience required.
Experience in MAC
Acquire an IT Certification within the first 6 months of employment. Knowledge, Skills, and Abilities
Ability to work within a team setting.
Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.
Demonstrate ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Above average Microsoft Office skills (Word, Excel, and other applications)
Ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone.
Good phone skills, professional demeanor, and previous customer service experience strongly desired
Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it
Ability to lift 10 to 25 lbs. throughout the day.
Employment type
Full-time
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