Manager, Bankruptcy Unit Lead

General Summary

This role is primarily responsible for overseeing all activities for the Bankruptcy floor for their areas of responsibility. This position is directly responsible for creating strategies and structure to support achievement of Bankruptcy goals following Hyundai Capital America business practices and following all company policies and procedures. This Manager role is also responsible for supporting a coaching culture environment focused on incremental improvement in behaviors and performance. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Duties And Responsibilities

• Performance Coaching: Actively lead individual/team coaching sessions with a focus on developing relationships that encourage reflection and help team members to improve performance, personal effectiveness, and impact. Engage with team members in a proactive and positive manner during coaching sessions to co-create solutions through effective two-way conversations. Participate in department level performance coaching initiatives and individual coaching sessions with leadership.
• Performance Management: Directly manage assigned Bankruptcy teams to drive optimum performance by holding team members accountable for performance and behaviors as outlined in Company and Department policies and procedures; including but not limited to attendance, performance, prohibited conduct, compliance, and quality. Collaborate with Employee Relations to ensure that proper corrective action process is followed in a timely manner and ensure all tracking mechanisms are updated and accurate.
• Monitor daily performance and productivity reports for team and collaborate with department manager to address performance opportunities.
• Adhere to Corrective Action Program guidelines and activities.
• Effectively analyze data and develop actionable plans to address areas of opportunity.
• Identify, communicate, and implement process improvement initiatives.
• Encourage process improvement ideas from all employees within the department.
• Collaborating with other departments, and other internal teams, to effectively manage initiatives
• Support Projects and Department Strategies.
• Responsible for maintaining the appropriate staffing levels by assisting interviewing/hiring activities
• Responsible for maintaining and monitoring schedules to meet daily expectations in production
• Collaborating with other departments, and other internal teams, to effectively manage project/strategies
• Ensure department is compliant with weekly and monthly compliance audits.
• Drive strategies and training initiatives focused on meeting monthly QM goals to minimize compliance violations
• Identify trends and implement strategies to address behaviors observed by direct reports that do not support effective leadership and support of their team’s success.
• Collaborating with Compliance for any related matters when applicable
• Perform all other duties as assigned.

Knowledge And Skills

• Strong written and oral communication skills - Must be able to communicate verbally to groups of all sizes. Must also be able to produce documents free of grammatical and spelling errors that are persuasive and logical.
• Strong listening and interpretation skills. Ability to work with, lead and consult with all levels in the organization.
• Must be highly organized and have a strong attention to detail.
• Understanding of team dynamics and techniques to build strong teams.
• Forecasting and data mining skills are preferred.
• Working knowledge of call center technology.
• Must be able to extract call data from the automatic call distributor (ACD) in order to ensure customers are receiving appropriate service. In addition, must have working knowledge of automatic dialers. Intermediate MS Excel skills are required; MS Access knowledge is a plus.
• 5 years auto finance experience preferred
• Experience leading high performing teams preferred
• B.A. or B.S. degree in Business or Finance preferred

Physical Requirements And Working Condition

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. Reliable Home High Speed Internet required.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].

Primary Location

United States-Texas-Plano

Work Locations

Dallas, TX

Job

Collections

Job Type

Regular

Overtime Status

Exempt

Schedule

Full-time