Manager of Customer Success

HireBus is more like a rocket ship than a bus at this point.  In our first year in operation, we’ve blown by >$1M in ARR and are growing FAST.  We are venture backed, have a product that small business owners love and a huge market to grow into.  If you’re ready to join a bus powered by jet fuel, apply now.

• You are an experienced professional with a proven track record in managing client success teams.
• You take ownership of your work, thrive in an autonomous role, and deliver high-quality results consistently.
• You are a proactive problem solver with exceptional communication skills and meticulous attention to detail.
• You excel in a fast-paced environment, managing a large volume of tasks with ease.
• You have a positive attitude, a “get it done” mentality, and the flexibility to pivot between tasks as needed.
  

• We build enterprise-level tools to enable the forgotten small business to compete and win against the big guys.
• We are growing rapidly at over 20% MoM, supported by venture backing and a unique market position with leading behavioral science and AI.
• We know that the biggest asset we have is our team and we strive to continually invest in and grow everyone at HireBus
• We offer competitive pay, opportunities to earn equity, healthcare, 401k, and flexible time off
  

• Proven experience in managing client success teams, including support specialists and automation engineers.
• Strong ability to develop and enhance success processes using Intercom.
• Demonstrated track record of increasing client usage and engagement with products.
• Exceptional communication and leadership skills.
• Positive attitude with a focus on continuous improvement and client satisfaction.
  

• Manage our client success team composed of support specialists and automation engineers.
• Develop and enhance success processes using Intercom to support our growing client base.
• Ensure clients are increasing usage and engagement with the HireBus product.
• Monitor metrics weekly and implement strategies to always get better.
• Manage the HireBus client success engine, optimizing processes with new ideas and execution.
• Continuously learn and adapt to new challenges to enhance client success.
  

• Growth: Be part of a company growing over 20% MoM with significant opportunities for career advancement.
• Impact: Play a key role in our mission to empower small businesses to compete and win.
• Support: Join a team that values collaboration, feedback, and continuous improvement.
• Innovation: Work with cutting-edge AI technology and contribute to a rapidly evolving industry.
• Life: Enjoy flexible time off, working with a great team, and being a part of an organization that lives our mission everyday to empower the small business owner.
  

If you're ready to join a fast-growing company that values excellence, autonomy, and continuous learning, click the link to apply. Discover why HireBus is the perfect place to take your client success career to the next level. Your future starts here!