ABI is looking for a Medical Records Retrieval Specialist (internally called a Retrieval Specialist) to join our team onsite!
The primary objective of a Retrieval Specialist is to establish ongoing communication with each custodian of record. The purpose of maintaining an open line of communication is to acquire the requested records, an Affidavit of No Records, or other necessary correspondence by the ordering client’s due date. This is accomplished by making regular phone calls or through other means of contact with the custodian of record after service of the request. As the due date approaches all communication should intensify to obtain the client’s desired result. All communication with facilities is documented both by paper and within our in-house computer system. Generally, our clients view the progress of their order through timely and accurate updates from our in-house system.
This role is an ONSITE at our Tomball, TX office, full time position with a standard work schedule Monday-Friday (standard hours). It may be necessary to work overtime depending on business needs.
Responsibilities
Essential Functions - All
Call and establish the lines of communication with custodians of record based on order priority
Make regular and persistent phone calls and/or other means of contact with each custodian to complete each order timely
Escalate the level of communication (intensity) with custodian as order approaches due date and send proper notices to each location to elicit production of records in accordance with ABI procedure
Enter viewable and non-viewable updates into the ABI computer system to document all conversations with custodians, all progress of orders, and all tracking of orders. (documented due diligence)
Maintain an organized rotation of all work orders in possession to ensure orders are called according to priority (generally by due date)
Provide quality control for all incoming records when matching to a work order. (i.e. record subject identifying information and type of records requested vs. what was received)
Schedule field jobs accurately and completely. Each appointment requires information verification (address, copy times, contact name). (All items being requested by client should be expressed to custodian prior to setting appointments)
Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of the ABI spreadsheet
Route work orders to appropriate departments in a timely manner
Marginal Functions
Create offsite orders accurately after verifying all information.
Close and forward orders when necessary
Enter all film breakdowns accurately per ABI protocol
Qualifications
Experience Requirements
Prior work experience in customer service, a call center, medical, legal, or insurance claims office.
Level II requires 1 year within a Document Retrieval position and/or equivalent experience.
Skills And Abilities
Good understanding of the organization’s goals and objectives.
Excellent telephone communication skills.
Highly self motivated and self directed.
Ability to absorb new ideas and concepts quickly.
Introductory analytical, problem-solving abilities and decision making abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Introductory written, interpersonal and organizational skills.
Some understanding of the internal processes of medical facilities and med-legal terminology.
Multi-tasking skills essential
Ability to type 35 wpm
Bi-lingual a plus
Who We Are
ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.
ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.
ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.