Nurse (Bond Aid) - Remote | WFH

Veterinary Aid Nurse (Overnight Shift)

Join our team dedicated to strengthening the human-animal bond through exceptional pet care. We offer primary and urgent care services, ensuring we are there for pets when they need us most. Our clinics are designed with both pets and pet owners in mind, creating a warm, friendly, and inviting atmosphere. We balance this inviting design with a strong focus on cutting-edge technology, allowing us to continuously innovate and improve the experience for our veterinary team, pets, and clients.

Our Veterinary Aid Nurses play a crucial role in providing an amazing experience for both clients and pets when they contact our clinics for care. You'll be one of the first points of contact for our patients when they call or email, so you'll use your hospitality skills and tact to ensure our clients receive exceptional customer service and assistance during non-traditional business hours.

Schedule: Friday, Saturday, and Sunday from 8:00 PM - 8:00 AM (overnight)

Key Responsibilities

• Triage phone calls regarding patient concerns and determine the best course of action based on symptoms
• Approve medication requisitions through online portals
• Review lab work to ensure diagnostic results are communicated to clients
• Respond to a high volume of incoming emails
• Utilize Zendesk and Vetspire for call management, email communication, and note-taking
• Communicate effectively with our in-clinic and virtual teams using Slack
  
  

Qualifications

• 3+ years of experience as a veterinary technician
• Ability to work from home with reliable access to a functional desktop computer or laptop capable of handling multiple programs and browser tabs simultaneously, as well as high-speed internet (at least 50 Mbps)
• A quiet and distraction-free environment to allow focused client conversations during 10-hour shifts
• High level of comfort with typing, navigating multiple computer programs, and speaking on the phone
• Excellent written and verbal communication skills
• Strong attention to detail and ability to multitask with accuracy and efficiency
  
  

Our Values

• We're obsessed with pets: Our love for animals drives us to do our best, working with initiative, positivity, and warmth to strengthen the bond between humans and pets, focusing on wellness.
• We work as a team: We're knowledgeable, friendly, and passionate about providing a better veterinary experience. We support one another and seek opportunities for collaboration, working together with pet owners and animals for shared success.
• We communicate clearly: We encourage open communication, follow through on our commitments, and value transparency and honesty.
• We work happy: We bring a positive attitude to work, fostering an energetic and enjoyable environment.
• We're empowered: We're building a new kind of vet experience, and every team member is empowered to innovate and take ownership of their decision-making.
  
  

By submitting an application, you agree to receive SMS messages from our organization and third parties retained regarding your application and interview process, including interviews, scheduling, offers, reference checks, background checks, and general communication throughout the process. Opt out anytime by messaging STOP. Message and data rates may apply.

We are an equal opportunity employer, providing equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

Employment Type: Full-Time