Operations Specialist

Stord’s mission is to make supply chains a competitive advantage with best-in-class port-to-porch logistics combined with the integrated technology that brands need to connect, orchestrate, and optimize their supply chains. We’ve pioneered Cloud Supply Chain, which combines all of the digital and physical elements of logistics that leading businesses need in a unified offering.

With Cloud Supply Chain, Stord is enabling companies to compete and grow with world-class logistics – including warehousing, freight and fulfillment – in a single, integrated platform that’s available exactly when and where they need it. Hundreds of B2B and B2C companies like Body Armor, Advanced AutoParts and Dollar General use Stord to make their supply chains perform with the speed, flexibility and ease of the cloud.

Our rapidly growing team is headquartered in the heart of Atlanta’s vibrant tech community and is led by former operators from Amazon, XPO, Ryder, Coyote, Convoy, and Manhattan Associates. Stord is backed by over $325M in funding from Kleiner Perkins, BOND, Founders Fund, D1 Capital, Salesforce Ventures, Susa Ventures, Lux Capital, Lineage Logistics, and Franklin Templeton Investments at a unicorn valuation of over $1.3 billion.

Come help us help businesses out-deliver their competition with Cloud Supply Chain.

About The Operations Specialist Position

The Operations Specialist will be responsible for the day-to-day administration of Stord’s relationship with our partners and customers that reside within the assigned 3PL partner sites. This role is hybrid but can require daily travel to the local partner facility. This person must be within daily commuting distance to our partner facilities located in Irving, TX. The nature of our business requires the ability to be flexible, agile and responsive. These requirements can create travel needs with little, to no, advanced notice. The responsibilities below are not intended to be a complete list. Duties and responsibilities can change and/or be altered as needed to support the efficient operations of Stord's business needs.

This role reports into the Manager of Warehouse Operations on the Stord Partner Network team.

What You'll Do

• Ensure SLA site compliance for assigned sites
• Align customer requests and setting expectations with the partner sites
• Constantly communicate with customers and partner sites
• Management of small projects like onboarding additional customer channels, working with automations, and other customer driven requests as applicable
• Working with data and reporting to make data informed decisions
• Integrations triage – data and process validation
• Scheduling inbound/outbound transportation activity (LTL, FTL, Parcel)
• Review and approve invoices
• Manage/Escalate customers disputes as needed
• General System Reconciliation
• Customer Communication via Freshdesk, Slack or other communication channels
• Expected to learn, with proficiency, Stord systems.
  
  

What You'll Need

• 1-3 years of experience in logistics, distribution or operations, preferably in a customer facing role
• Demonstrated ability to manage complex customer situations and resolve high-level issues
• Strong analytical skills with the ability to process operational data and customer feedback effectively. Intermediate to advanced Excel knowledge required, SQL knowledge is a plus.
• Superior communication skills, both verbal and written
• Proficiency in customer support software and CRM systems
• Strong on-site communication and interpersonal skills
• Proven capability in enhancing customer satisfaction through innovative problem-solving and process improvement
  
  

Bonus Points

• Bachelor’s degree in Business Administration, Supply Chain Management, or related field
• Previous start-up experience
  
  

Culture Snapshot

Our team is passionate about sitting at the intersection of enterprise technology and global logistics. The Stord company culture is electric, and we are proud to offer a career experience that will make you excited to come to work every day. We are creating an environment of continuous improvement through collaboration and diverse thinking by solving challenging problems and working with talented and smart colleagues. At Stord you will have daily opportunities to learn and inspire those around you. You will be surrounded by a team of self-starters who are motivated to have an impact through driving results.

Below Are a Few Perks Of Joining Our Team

• Competitive salary and bonus
• Friendly, Passionate, and Intelligent Employee Base
• Creative Problem Solving and Entrepreneurial Thinking
• Fast-Paced Environment
• Low-Ego, Solution-Driven Culture
• Community Involvement and Volunteer Opportunities
• Employee Resource Groups: Women of Stord, JEDI (Justice, Equity, Diversity, & Inclusion), Stord-Serves, & More
  
  

Benefits

• 401(k)
• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Health Savings Account (HSA) option
• Employee Assistance Program (EAP) - Mental Health Resources
• Paid Parental Leave
• Gym Stipend
• Paid Time Off
• Paid holidays
• And more!
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.