Outsourced Support Desk Technician

Marco is a high-performing technology services company with a track record of creating rewarding careers. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot.

More about us. We make business technology Simple. Secure. Better. We do it all -- from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems. We are an organization with strong partnerships between sales and service. We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership.

Join our growing team. You won't regret it.

POSITION SUMMARY/OBJECTIVE:

The Outsourced Support Desk Technician is responsible for providing quality support desk services and technical assistance while on-site at the assigned client’s location in a courteous and efficient manner while maintaining a high level of client satisfaction.

ESSENTIAL FUNCTIONS:

• Provide technical support and remote help desk services to Marco client, escalating when necessary.
• Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance and reliability of client’s network.
• Maintain client documentation.
• Support multiple end user requests and third party business applications.
• Effectively communicate with technical and non-technical end users.
• Meet established metrics and benchmarks and comply with procedures and expectations.
• Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards.
• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
• Attend required company and departmental meetings.
• Perform other related duties as assigned.
  
  

QUALIFICATIONS:

Education And Experience

• Associate’s degree and two years of relevant experience; or equivalent combination of education and experience.
  
  

LICENSES AND CERTIFICATIONS

• Current high-level industry recognized MTA certification preferred.
  
  

REQUIRED SKILLS:

• Proficiency with business collaboration tools such as MS Office applications.
• Communication – Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
• Commitment – See that tasks are completed from start to finish. Demonstrate thoroughness and commitment.
• Initiative – Must possess the ability to be a self starter and take initiative. Work to identify and resolve problems in a timely manner however if you can’t resolve it yourself, use resources to find someone who can.
• Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation.
• Team Work – Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others’ views and welcome feedback.
• Time Management – Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines.
  
  

Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities

Applicant Labor Law Posters