Parts Specialist

Job Description

Job Summary

The Parts Specialist will support air compressor internal and external customers by taking parts orders via the phone, fax, email and walk-in customers and handling generator and/or air compressor parts inventory functions. These functions require electronic management of parts using company business systems as well as parts research, tracking, and vendor sourcing. In addition, this position requires supporting other parts personnel as needed.

Essential Job Functions

• Promote & sell parts over the phone, email, fax and to walk-in customers
• Process parts order and quote requests from the service department
• Shipping and receiving of parts
• Invoice completed parts orders
• Assist with the replenishment of truck inventories
• Process parts transfers to other branches
• Identify and resolve internal/external customer parts issues
• Maintain organization of parts and workflow by following inventory control procedures
• Meet and/or exceed sales goals
• Maintain an up to date knowledge of air compressor and generator system technology, including competitive industries
• Perform other parts department functions, including but not limited to, warehouse tasks such as forklift operation, light housekeeping, putting away stock orders, loading and unloading truck shipments, preparing shipment of parts via UPS.
  
  

Additional Job Functions

• Required to support the sales and service department, as well as other parts department personnel as needed
  
  

Required Experience

Required Knowledge, Skills and Abilities (including physical and work environment)

• Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)
• General knowledge of service parts and service industry including but not limited to basic mechanical and technical aptitude
• Incorporate time management skills by prioritizing work assignments
• Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company
• Ability to handle working in a NON-climate controlled environment for extended periods of time
• Required to wear proper PPE (personal protective equipment) including steel toed shoes
• Must be able to lift up to 50lbs
• Must operate forklift vehicle
• Must be able to handle high pressure situations
• Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders
  
  

PREFERRED KSAs

• Working knowledge of business enterprise systems (e.g. FieldServio, SAP, ADP, etc.)
• Proficiency in schematic and service documentation
  
  

Qualifications

Minimum Job Qualifications (education, work experience, licenses/certifications)

• High School Diploma or G.E.D.
• 1 to 3 years of parts sales experience (inventory control and warehouse experience preferred)
  
  

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