Act as the primary contact for new and existing patients. Responsibilities include informing subjects of studies, scheduling/rescheduling appointments and answering any questions pertaining to study participation and reminder calls
Actively recruit and pre-screen study participants, by telephone or in person, utilizing our screening process in accordance with each protocol.
Schedule pre-screen eligible patients for on-site visits, documenting needs for transportation or other special accommodations
Responsible for all contact with subjects prior to their in-office appointments and responsible for ensuring high quality subjects are selected for each study.
Strong understanding of study protocol inclusion and exclusion criteria, study visit schedule, and compensation
Identify root causes of reported issues; determining best approach to resolve problems; expediting corrections or adjustments and follows up to ensure satisfaction
Help to maintain and update subject records in our electronic internal database, prioritizing the accuracy of patient information and preferences
Contribute to study enrollment goals per study and site, maximizing opportunities to cross-screen patients for multiple studies
Assess subject’s interest and willingness to commit to the course of the study.
Strong familiarity with FDA/GCP/HIPPA guidelines and consistently apply these on a daily basis.
Ensuring the privacy and confidentiality of participants’ personal health information
Responsibilities may differ slightly from the above based on specific needs of the business.
Qualifications
Bachelor’s degree in healthcare, communications or science related field preferred. High school diploma required.
Call center, customer service or clinical research work experience – minimum 2 years
Preference for medical, healthcare or health insurance call center/customer service experience
Combination of Inbound and outbound calling
Utilization of chat/email/SMS experience
Access to dependable high-speed internet
Open to routinely working some evenings and at least one weekend day with flexible shifts between the hours of 8AM and 9PM EST.
Location: Virtual, work remotely from home (Access to a private workspace/desk or home office to work from that is free of background noise and distractions is required)
Medical experience/familiarity with terminology - medical, nursing or allied health professions education, healthcare certification or previous employment in healthcare or clinical research setting.
Sense of urgency, ability to multi-task and strong attention to detail.
Ability to work as a team player as well as independently.
Ability to adapt to changes in protocols or recruitment strategies.
Multi-lingual communication is a plus
High degree of computer and software proficiency.
Familiarity with multiple operating systems
Ability to toggle between multiple computer screens or windows
Quick learner of complex material.
Excellent verbal and written communication skills. Utilizes good grammar and pronunciation to communicate clearly, with empathy and effectively via phone, e-mail and text.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Staffing and Recruiting
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