Pet Health Advisor

Job Description

Pet Health Advisor (PHA) – a new way of managing the client journey in our clinic ensuring that our clients and their pets come first!

We are offering you the chance to join our busy, client care team in Fort Kinnaird as a Pet Health Advisor.

What does a typical day look like?

Your focus will be to provide a leading service to our clients and outstanding care for their pets – you will be the intimate link between the pet owner and the clinical team. Your ability to build strong relationships with our clients, their pets and the team is critical to your success.

There are three aspects to the role. One is to welcome the incoming clientele, answer questions, register new clients and serve our existing clients with all their needs - this is a client facing role and requires a smart appearance, a smile and a helpful manner.

The second aspect is a communication position which deals with incoming client contact via various digital platforms. It will require appropriate telephony skills and proactive communication with the clinical team.

The last is a more hands on part of the job which involves taking the visiting client and pet, through their clinical journey inside the consult room. It involves all aspects of the client care role to be carried out to a bespoke standard in a more intimate setting and supporting the vet and their needs as well. This role requires the candidate to be on their feet throughout the day, it is client facing and the most interactive with the clinical team. All training will be provided.

The role is for 35 hours per week, including evenings and weekends – this shapes up as three full days in the week 8.30-7pm (days vary on the rota) and 1/3 weekends (9-5pm Saturdays and 10-4pm on Sundays) as standard.

About you:

• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are the friendly and welcoming face to clients and their pets when they arrive to practice
• You are calm, attentive and always focus on the clients’ needs
• Whilst remaining caring and communicative, we require a high standard of work and efficient delivery of procedures and processes.
• We are a results focused clinic and are looking for individuals that can provide solutions for clients whatever the challenge.
• The clinic uses specialised computer software, emails, communication platforms and all standard computer packages, so computer literacy, good speed of software familiarisation and navigation is a must.
  
  
  

This role would be perfect for you if you are:

• Someone from the veterinary sector who wishes to focus their career on the client care side of the industry.
• An individual from a fast paced client facing environment who is looking for something different and progressive and has a passion for animals.
  
  
  

In return, we offer a supportive and friendly working environment as well as below:

• Pay starts from £11.50ph
• Career development opportunities
• We offer CPD courses through the Vets4Pets Learning Academy for those that progress well with the on boarding in house training and show a passion and a dedication for the role
• Pension scheme
• Being part of the Pets at Home Group, you are entitled to 20% discount at The Vet Group, Pets at Home and the Groom Room as well as access to lots of discounts and cashback offers at a range of retail stores and online shops.
• We also offer some surgery based benefits which we can divulge on application
  
  
  

Does this sound like you? - If so, get in touch today!

Please email your CV to [email protected]. We look forward to hearing from you.

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!