Product Management

Role : Product Management Analyst

We are seeking a talented, imaginative and energetic professional who is passionate about providing credit card customers with best in class digital experiences and features that enhance and simplify the process of managing their credit card accounts online. The Digital Product Management (PM) Lead Analyst is a strategic professional who stays abreast of digital developments within and beyond the financial servicing industry. Substantively contributes to our digital credit card servicing strategy. Is highly competent in the areas of digital customer experience definition, development and delivery, and is a recognized business leader in these areas. Requires basic credit card industry commercial awareness, and increases knowledge depth through execution of digital initiatives. Developed communication and negotiation skills are required in order to guide, influence and convince others; in particular colleagues in other segments of the business and occasionally external customers and service providers. Responsible for development of complex digital feature and customer experience deliverables. Work impacts an entire functional area that is centered around providing customers with digital credit card account servicing, and directly contributes to the achievement of our digital servicing goals.

• Providing digital platform, product and customer experience leadership in a fast-paced environment.
• Directing the development and execution of digital servicing strategic plans and roadmap.
• Translating business objectives into clear and actionable requirements and supporting digital customer experiences.
• Engages with an experienced cross-disciplinary staff to conceive, design and develop innovative digital servicing solutions that drive customer engagement and satisfaction.
• Maintaining digital business expertise and ownership of one or more digital servicing capabilities and associated experiences.
• Makes appropriate tradeoffs to optimize digital servicing capabilities and experiences while meeting aggressive go-to-market timeframes.
• Strategic, results-driven leader who is passionate about designing best-in-class digital servicing experiences and staying at the forefront of cutting-edge technology in the servicing space.
• Advanced experience in Agile and Waterfall planning and delivery processes.
• Advanced knowledge and experienced working with Jira work planning and management utility.
• Experience leading digital initiatives with demonstrated success in driving improved digital customer servicing experiences that reduce servicing expenses.
• Extensive experience working with developers, architecture engineers, and internal stakeholders to understand what is technically possible, and how to translate options into the delivery of market leading customer experiences.
• Strategic, results-driven leader who is passionate about designing best-in-class digital servicing experiences and staying at the forefront of cutting-edge technology in the servicing space.
• Ability to communicate effectively with technical teams.
• & Ability to communicate effectively across varying levels of business management.