Be responsible and accountable for the implementation and success of each product launch
Execute product OKRs and continuously monitor and report on progress
With the assistance of subject matter experts on the agile team, define new operational processes
Work with staff to implement new operational processes through product launches
With the assistance of subject matter experts on the agile team, scope and define technical work to support the product roadmap and operational processes
With the assistance of the Enterprise Data and Analytics groups, establish reporting to capture customer and staff feedback
Use customer and staff insights to drive continuous improvement after product launch
Liaise with members of the agile team as required to support their efforts
This may include thought partnership while defining processes, technical built, metrics, etc.
Recommend opportunities to improve the product roadmap to the Product Leader and Head of Product
Collaborate closely with product owners in an agile environment to understand project requirements and timelines
Support the seamless rollout of new products and initiatives within specified timelines
Gather relevant information from product owners and other stakeholders to ensure accurate implementation of changes
Coordinate and collaborate effectively with cross-functional teams, ensuring a smooth flow of communication and collaboration
Good Understanding of PowerBI
Tracks the SNOW requests for product enhancements to closure
Communicate with stakeholders on go live and product utilization
Implement and uphold best practices in change management methodologies
Communicate changes and enhancements to the team clearly and promptly
Respond to team queries and concerns regarding enhancements, ensuring prompt and satisfactory resolutions
Educate team members on new processes and technologies to facilitate adoption
Create communication decks for product go live and perform iterations whenever necessary
Drive value capture by identifying opportunities for process improvement and optimization
Monitor and report on the increase in utilization, providing actionable insights for further improvement
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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