Program Director

Jill’s House is a Christian non-profit organization and auxiliary ministry of McLean Bible Church that loves and serves families raising children, adolescents, and young adults (ages 6-22) with intellectual disabilities through short-term overnight respite care and holistic family support services. We unconditionally welcome, love, and serve all families whose children fit our service parameters regardless of race, ethnicity, religion, or any other characteristic. In all that we do, we seek to live in accordance with Biblical principles. Learn more at jillshouse.org.

Position Summary

Jill’s House is seeking a Program Director to advance the mission of Jill’s House through overseeing, developing, and ensuring regulatory compliance of the Tysons programs. This position is pivotal in fostering an environment that ensures a high quality of care and safety for our clients through effective management of our direct support professionals, program managers, and coordinators.

Role And Responsibilities

• Provide strategic leadership and oversight of all Tysons programs.
• Conduct regular on-site visits to monitor the quality health, safety, and regulatory compliance of the Tysons program.
• Develop, supervise, and lead a professional team of program managers, supervisors and coordinators who are responsible for the daily program operations. Provide supervision and assistance as the team fulfills their job responsibilities.
• Ensure that managers and supervisors effectively manage and oversee Direct Support Professionals (DSPs) to provide safe and exceptional care to Jill’s House clients.
• Ensure staff needs are met through the development and implementation of structured 1:1 supervision, operational procedures, annual reviews, and spiritual development.
• Establish performance management plan that ensures timely response for performance feedback and development.
• Oversee and lead the recruitment process for Tysons DSP openings and participate in the recruitment process for select positions within the organization.
• Conduct regular staff meetings to ensure timely and appropriate departmental communications. Keep the staff informed and seek ideas for improvement.
• Conduct constructive staff performance reviews for all direct reports, ensure valid and timely completion of all DSP performance reviews.
• Plan and participate in in-service training, staff meetings, and other activities to facilitate professional development and team building.
• Review select investigation reports and ensure corrective actions are taken.
• Review all client incidents and accidents, assessing needed quality improvement practices.
• Ensure ongoing staff development, timely completion of staff training requirements, and initiatives to encourage employee retention and growth.
• Participate in the development and implementation of program policies and operational procedures to ensure efficient and effective daily operations.
• Provide oversight and ensure the completion of all program-related training, compliance, and safety measures.
• Manage crisis situations, including a natural disaster, a behavioral or medical emergency, or any unplanned situation requiring immediate intervention.
• Assist with audits and internal investigations, maintaining a strong commitment to compliance standards.
• Provides input and assistance to the Chief Operating Officer, in conjunction with other organizational leaders.
• Work cooperatively and effectively with all Jill’s House staff members, clients, families, volunteers, donors, and vendors. Ensures staff responsiveness.
• Directly supervise one program shift per week and fill in, if needed, for supervisory shifts.
• Assumes other duties, responsibilities and special projects as needed.
  
  

Knowledge And Skills

• Bachelor’s degree
• Minimum five years of experience in the management of a large team with corresponding operations and fiscal responsibilities. Experience in a social service or nonprofit setting is preferred.
• Applied knowledge of CHRIS reporting database, quality improvement/assurance certification, and risk management procedures is preferred.
• Strong organizational, problem solving, leadership, and time management skills.
• Ability to remain calm, focused, and directive.
• Flexibility and willingness to assist the team as needed.
• Exposure to children or adults with disabilities is preferred.
• Excellent written and verbal communication skills
• Working knowledge of MS office and electronic health records software.
• Must have a profession of faith in Jesus Christ and have a lifestyle of walking with Christ that can serve as an example for the Programs team
• Alignment with the organization’s mission, vision, and values.
• Must affirm the McLean Bible Church Vision and Values and Standards of Christian Conduct statements.