Regional Director

Overview

Responsible for leading, developing, and managing Market Managers, Market Sales Managers, District Sales Managers, and Sr. District Sales Manages within their assigned geographic area to drive sales, achieve established goals and enhance the customer experience aligned with company brand expectations.

The Regional Director will have full accountability for all stores within their assigned geographic area and be responsible for financial results, including all key metrics. The Regional Director works to ensure stores execute all operational functions and comply with company policies, procedures and applicable state laws.

Responsibilities

The Regional Director is the voice of their assigned geographic area. This leader builds and maintains strong relationships across the entire organization with an enhanced focus on collaboration with their peers and the Customer Support Center.

• Provides strategic leadership, planning, and execution of solutions for current and future business needs
• Possess high level of professionalism, confidentially, maturity, and interpersonal skills/agility in conjunction with solid problem-solving skills and a strategic business sense
• Utilizes data, trend analysis, statistical reports, and benchmarking to conduct root cause analysis of the current state of business and identification of metric-driven solutions
• Holds profit & loss responsibility for their region while ensuring consistent policy and procedure compliance
• Develops and maintains customer loyalty by ensuring a selling culture exists within an assigned geographic area that provides a lasting connection to the company brand
• Provides coaching, mentoring, and overall direction of accountabilities to Market Managers, Market Sales Managers District Sales Managers, and Sr. District Sales Managers in order to achieve company goals
• Maintain a constant focus on building a high-performing team through training, and development to establish a people-centric culture to retain health enthusiasts and support low turnover
• Ensures the team values diversity, equity, and inclusion and supports a fair and respectful work environment for both Health Enthusiasts and customers
• Ensures the safety/security of company assets, customers, and Health Enthusiasts
• Communicates business and financial objectives to assigned geographic area
• Requires assigned geographic area to provide an outstanding customer experience
• Adapts to frequent changes in priorities and adjusts as circumstances dictate

Supervisory Responsibilities:

• Directs, guides and evaluates an assigned number of Market Managers, Market Sales Managers District Sales Managers, and Sr. District Sales Managers

Qualifications

Education:

• Bachelor’s degree in relevant field preferred
• Computer skills (Microsoft Office, Excel, Word, Access, PowerPoint)

Experience:

• 5-10 years related and relevant, multi-store experience as a Regional Director preferably in a retail environment (equivalent combination of education and experience is acceptable)

Equal Opportunity Policy

The Vitamin Shoppe is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts.

Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative. We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith. To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge.