Remote Tier 1 Technical Support

Responsibilities

Kforce has a client that is seeking a Remote Tier 1 Technical Support. Overview: Our team supports Company's Corporate users with any system issues they may be experiencing. We are an issue resolution support desk. We do not just triage and escalate tickets. Although this position is scheduled for an initial term of 6 months our team looks for candidates who will continue to develop their support skills and be eligible for project extensions and possible conversion to employment with Company. In this role, you will provide support of internal systems, hardware and applications while coordinating with internal support teams to minimize disruptions to business operations. The ideal candidate embodies Company's values of Integrity, Courage, Passion, Curiosity, Impact and being Human Centered. Essential Duties and Responsibilities:

• Serve as first point of contact for technical support to employees via calls, chat, email, and remote support
• Utilize technical skills, historical records, knowledgebase, tools to analyze and diagnose customer issues
• Perform analysis and triage of technology issues including data collection, and (if required) escalation to Tier 2 support teams
  
  

Requirements

• Must have developed skills and prior experience supporting end user issues
• Intermediate level knowledge of troubleshooting fundamentals
• Intermediate level knowledge of current Windows Operating Systems and built-in applications
• Intermediate level knowledge of troubleshooting iOS Mobile devices and applications
• Intermediate level knowledge of Microsoft Active Directory/GPO and Networking Protocols (DHCP, DNS, etc.)
• Intermediate level knowledge of cyber security fundamentals and best practices including identity and access management
• Intermediate level knowledge of conferencing audio/visual solutions and VOIP technologies
• A desire to learn new technologies and grow their technical skill set
• Excellent customer service and communication skills
• Must be comfortable troubleshooting OS, software, and hardware as well as connectivity issues; We do have a knowledge base for troubleshooting reference, but candidates should not rely on it to provide support
• Aptitude: An interest and ability to learn new systems and processes
  
  

Preferred

• A+ Certification
• Experience providing remote support via phone and chat
• Experience with Single Sign-On systems
• Intermediate knowledge of Chrome OS and Mac OS
• Basic knowledge of G-Suite in a corporate environment
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.