The Front of House Manager is responsible for overseeing all front-of-house operations to ensure smooth, efficient, and customer-centric service. This role requires a seasoned professional with a background in managing high-volume chain casual restaurants. The ideal candidate will be a proactive leader with a passion for hospitality, excellent communication skills, and a keen eye for detail.
Key Responsibilities:
Leadership and Team Management: Supervise, train, and motivate front-of-house staff, including hosts, servers, and bartenders, to deliver exceptional service.
Operational Excellence: Ensure all front-of-house operations run smoothly, including dining room, bar, and event spaces, while maintaining high standards of cleanliness, organization, and service.
Customer Experience: Monitor and enhance the guest experience, addressing any concerns or complaints promptly and effectively to ensure customer satisfaction.
Staff Scheduling: Create and manage staff schedules to ensure adequate coverage during peak hours and special events, while optimizing labor costs.
Training and Development: Implement training programs for new hires and ongoing development for existing staff to improve skills and service standards.
Inventory and Supplies Management: Oversee the ordering, receiving, and inventory of front-of-house supplies, ensuring adequate stock levels and minimizing waste.
Financial Performance: Assist in budget management, monitor financial performance, and work with management to achieve revenue and profitability goals.
Health and Safety Compliance: Ensure compliance with health, safety, and sanitation regulations, maintaining a safe environment for both staff and guests.
Event Coordination: Assist in planning and executing special events and promotions to drive guest engagement and increase sales.
Communication: Foster clear and effective communication between front-of-house and back-of-house teams to ensure a cohesive operation.
Qualifications:
Minimum of 2 years of management experience in a high-volume chain casual restaurant.
Proven track record of managing and developing a large team in a fast-paced environment.
Strong leadership skills with the ability to inspire and motivate staff.
Exceptional customer service and interpersonal skills.
Excellent organizational and multitasking abilities.
Proficient in restaurant management software and point-of-sale systems.
Strong financial acumen with experience in budgeting and cost control.
Knowledge of health, safety, and sanitation regulations.
Flexible availability, including evenings, weekends, and holidays.
Bachelor’s degree in Hospitality Management or a related field is preferred but not required.
What We Offer:
Competitive salary and performance-based bonuses.
Comprehensive benefits package, including health, dental, and vision insurance.
Opportunities for career advancement within our growing company.
A supportive and dynamic work environment.
At Superior Talent Source, we're committed to finding the right fit for you. As part of our recruitment process, we may reach out to discuss positions we believe align with your skills and aspirations. By submitting your application, you consent to receive communication from us via SMS text message, ensuring a seamless and efficient recruiting experience. Join us in shaping the future of dining excellence
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Company Description
Superior Talent Source is a niche search agency specializing in executive placement nationwide with leading restaurants, hotels country clubs and resorts across the United States.
Our recruiters have decades of experience in recruiting for the Hospitality industry, and they have built up an excellent network of relationships as well as a deep understanding of the marketplace.
Our recruiter's expertise together with our approach is focused on finding the right fit for both candidate and client, whilst delivering a quality service.
Our success is built on investing in relationships and doing it the right way. Going beyond phone calls and e-mails, taking the time to attend conferences, being active members of professional groups and social media. Getting to know clients and candidates on a personal level and supporting and nurturing the relationships we establish.
Lastly, we know what it takes and how to match the right candidate to the right client.
Superior Talent Source is a niche search agency specializing in executive placement nationwide with leading restaurants, hotels country clubs and resorts across the United States. Our recruiters have decades of experience in recruiting for the Hospitality industry, and they have built up an excellent network of relationships as well as a deep understanding of the marketplace. Our recruiter's expertise together with our approach is focused on finding the right fit for both candidate and client, whilst delivering a quality service. Our success is built on investing in relationships and doing it the right way. Going beyond phone calls and e-mails, taking the time to attend conferences, being active members of professional groups and social media. Getting to know clients and candidates on a personal level and supporting and nurturing the relationships we establish. Lastly, we know what it takes and how to match the right candidate to the right client.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Staffing and Recruiting
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