From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 4,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.
Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family, and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.
Job Overview
Lavazza North America is on a new growth path in the US and this position will be a key contributor to that growth. The Retail Account Coordinator (known as our Retail Business Operations Manager) is primary responsibility is to support the US Food class of trade (Lavazza Group Home Retail). Responsibilities include business support to the Home Team (6 Sales Managers) in both analytical and operational tasks reporting to the Sr. National Sales Manager. The position interacts with HQ Supply Chain and Marketing personnel and other internal functions. This position will also interact and represent the firm with Trade customers.
Location: Remote
Job Responsibilities
Create and maintain the Home Channel Product database - specs, pricing, images – in order to support the Home Team with effective and actionable sales tools.
Maintain good and updated presence of the Lavazza Group Brands and Items in the Customers/Trade .com websites.
Key contact for new items launches procedures at various retail customers.
Ad hoc project manager for specific and operationally complex sales execution project, which includes insuring accuracy of the purchase orders, tracking estimated time of deliveries and prompt communication with customer Supply Chain Dept.
Work with an enterprise mindset and collaboratively with Marketing, R&D, Supply Chain, Sales Operations, Category Development and the Sales Leadership Team to meet and exceed corporate sales goals.
Ensure accuracy of internal sell in figures.
Provide internal data and data analysis by top customer and relative variances vs forecast.
Start getting acknowledged on syndicated and/or customer internal databases to provide performance analysis.
Support Home Team in customer calls and be comfortable representing the firm with Trade partners/Customers.
Specific Project Goals and Targets, Achievement of Sales Team Annual KPIs , and Sales and Profits Targets.
Job Qualifications
Bachelor’s degree in Business Management preferred or equivalent experience required
3+ years of successful business support experience
3+ years of proven cross-functional skills and cross-functional training ability
Strong analytical and accuracy skills
Excellent skills in communication as well as interpersonal areas
Effective sales management and solution selling skills
Presentation Effectiveness: Ability to define business opportunities, gather supportive data, organize information, create, and present information to effectively influence key stakeholders
Strong Planning Skills: Ability to forecast, prioritize multiple projects and activities
Cross Functional Effectiveness: Strong understanding of effected stakeholders, impacts and outcomes, and appropriates communication strategies.
Ability to occasionally lift and/or move up to 50 pounds
Ability to stand for extended periods of time
Travel required up to 75% of time
Benefits/Perks
Competitive Medical, Vision, Dental Benefits
Great 401K Package
Employee Assistance Programs
Ability to be barista certified
Tuition Reimbursement
Performance Development Plans
Employee Discounts
Free coffee, anytime!
Seniority level
Associate
Employment type
Full-time
Job function
Sales and Business Development
Industries
Food and Beverage Services
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