Sales Coordinator (Cumberland, MD)

Sales Coordinator – Fairfield Inn & Suites Cumberland

Location: Cumberland, MD

Pay rate: Starting at $16 and up to $20/hr. depending on experience

Are you someone who loves working with people and has a keen interest in the hotel business? Do you enjoy being part of a team and excel at keeping things organized? Fairfield Inn and Suites Cumberland, part of Plamondon Hospitality Partners, is looking for a new Hotel Sales Coordinator to join our team. It's a great entry-level opportunity, and it's not a remote job. We're dedicated to providing our guests with the best experience possible and creating a work environment that's full of excellence, respect, and new ideas. If you're enthusiastic, organized, and love working with a team, we'd love to hear from you!

Key Responsibilities

Client Relationship Management:

• Positive phone and email communication skills are a must, as you'll be responsible for handling leads and inquiries for group and corporate business. Additionally, you'll have the opportunity to manage small meetings.
• Cultivate relationships with corporate clients, event planners, and travel agencies for long-term partnerships.
• Understand client needs to deliver personalized service and ensure timely responses to inquiries.
• Manage group bookings, oversee block management, and provide personalized guest experiences and follow-up.
• Maintain knowledge of sales processes, front office operations, and hotel systems (For example, FOSSE) to anticipate client needs.
• Collaborate with the sales team with leads and inquiries.
  
  

Event Coordination And Administrative Tasks

• Maintain records of bookings, contracts, and client interactions for efficient communication and follow-up through sales systems emails.
• Prepare reports on sales performance, occupancy rates, and revenue to inform strategic decision-making.
• Manage administrative tasks related to event planning, coordinate event bookings, and foster collaboration with other departments.
  
  

Requirements

• Ability to multitask in a fast-paced environment.
• Prior experience in hotel sales, event planning, or customer service is advantageous.
• Excellent communication and interpersonal skills.
• Strong organizational abilities with exceptional attention to detail a must.
• Proficiency in using hotel management software, specifically FOSSE, and Microsoft Office programs including high proficiency in Excel and Word.
• Sales-oriented mindset and a proactive approach to achieving targets.
  
  

Benefits

• Performance-based bonus potential
• Comprehensive health, dental, and vision insurance plans
• Generous paid time off and holidays
• 401(k) retirement plan with company match of 4%
• Tuition and Gym Reimbursement
• Exciting career growth opportunities within the Plamondon Hospitality Partners network
  
  

Why Join Us

Plamondon Hospitality Partners is an equal-opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

Ready to take the next step in your hospitality career? Don’t miss this exciting opportunity to be part of a winning team and make a difference in the world of hospitality! Join us and be a part of our journey to excellence! We can’t wait to welcome you to our team!