Senior Director of Spa and Wellness

Overview

The Senior Spa and Wellness Director is accountable for the department's strategic leadership and day-to-day operations, aligning with the hotel's vision, mission, and values. This role requires adept financial management, effective leadership, exemplary customer service skills at a Forbes Five Star level, and the supervision of departmental requirements and standards.

Responsibilities

• Talent Acquisition and Development:
• Assist in screening and selecting qualified spa candidates.
• Communicate performance expectations and provide ongoing feedback, mentoring, and conduct performance reviews.
• Offer coaching and counseling to associates to achieve performance objectives.
• Operational Oversight:
• Ensure Forbes Five Star standards are maintained at all times.
• Supervise operations in all Spa departments, including treatment rooms, guest reception, wellness, sustainability, partnership with spa pool management, and spa retail.
• Develop and enforce standard operating systems.
• Coordinate new hires and ongoing training programs.
• Partner with the engineering team to ensure the facility maintains Forbes Five Star luxury spa standards.
• Financial Management:
• Develop and monitor financial strategies to increase revenues while controlling operating expenses.
• Monitor annual budget and forecasts and review monthly financial statements.
• Implement yield management strategies, inventory management, and purchasing procedures.
• Adjust staffing levels, spa service appointments, and operational expenses to maximize spa profitability.
• Strategic Development:
• Proactively develop programs, marketing initiatives, and promotions to increase revenue opportunities.
• Enhance the guest experience and increase the repeat guest base.
• Create wellness and fitness experiences aligned with guest interests and ability levels.
• Work with key department leaders in helping create a sustainably responsible resort.
• Public Relations and Vendor Partnerships:
• Support public relations requests and respond to media leads.
• Establish beneficial partnerships with product, equipment, and supply vendor s.
  
  

Qualifications

• Minimum 5 years of spa management experience in a Forbes-rated luxury hotel or resort environment.
• Strong business and organizational skills.
• Creative energies and the ability to motivate and inspire a diverse spa team.
• Exceptional skills in running a large spa operation, particularly in a seasonal environment.
• Ability to create a supportive and nurturing environment that consistently exceeds guests' and associates' expectations.
  
  

Experience, Education, & Licensure

• High school or equivalent education required; Bachelor’s Degree preferred.
  
  

Compensation

Base Pay Start Rate: $120,000/Yr. - $130,000/Yr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

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