Senior Director, Professional Services

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

Who We Are Looking For

The Senior Director, Professional Services provides leadership, vision, and growth strategy for the Identity Governance Technical Community. Acts as the point of reporting for all individual contributors throughout the Identity Governance organization.

How You’ll Make An Impact

• Select and develop key leaders into Managers and Senior Managers.
• In accordance with best practices and functional requirements develop and maintaining the Center(s) of Excellence (COE)
• Develop partnerships across other service and domain areas
• Oversee creation and maintenance of key sales tools for Identity Governance Area.
• Develop and maintain key vendor and other partner relationships within Identity Governance
• Develop relationships across Solution Areas and Practices. Develop relationships with a national, area, and regional Sales leadership.
• Responsible for the overall skills and capabilities of the delivery team to maximize quality, performance, and billability
• Effectively train and equip resources to ensure alignment with customer expectations and delivery of services
• Responsible for personnel performance and escalations
• Manage a services team of over 30 team members
• Maniacal focus on client satisfaction during service delivery
• Oversee team's engagement schedule and resource utilization
• Enhance, improve, and streamline product security service line offerings
• Grow, develop, and retain direct reports
• Assist sales in identifying and closing new business opportunities
• Develop profitable services engagements that build a trusted advisor relationship with our clients. Manage key metrics for consulting. profitability, and revenue growth, customer satisfaction) for the Identity Governance organization.
  
  

What You Bring

• 7+ years of information security and/or professional services experience
• 4+ years of professional services mentoring and management experience
• Deep understanding of consulting financial metrics (utilization, profitability, revenue recognition, backlog).
• Deep understanding of Identity and Access Management; specifically, Governance, User lifecycle Management, and Identity Data Management
• Experience with leading Identity Governance solutions; Sailpoint and Saviynt
• Experience building, growing, and leading geographically diverse teams.
• Experience delivering and leading professional services engagements across multiple industry verticals.
• Operational experience building consulting offerings and taking them to market.
• Understanding of current cybersecurity trends, threats, and pressures experienced by customer security leaders.
• Self-starter with strong written and verbal communication skills.
• Strong desire to grow and mentor individuals both within and outside of the Identity Governance Area.
  
  

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.