PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Project Manager to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
Manage all aspects of the project delivery including project schedule, scope management, risk management, scheduling resources, setting goals and priorities, and reporting project status
Ensure engagements are on time, on budget and exceed quality expectations
Have the ability to fully understand solution functionality and high level architectures to actively manage scope and customer expectations
Establish and maintain quality relationships between our clients, strategic partners and third party providers
Achieve profitability goals by providing high-quality and efficient delivery services
Conduct JAD sessions and document requirements for CX solutions
Requirements
3+ years relevant experience managing projects related to contact centers, self service, and CX
Understand the end-to-end expectations for lift and shift projects and activities
Excellent written and oral communication skills
Excellent presentation skills
Understanding of system architecture
Expert in the use of MS Office and MS Project
Self service (voice and digital) application familiarity
Proven ability to work under pressure within a team and in isolation
Desired
Experience managing implementations of Genesys or cloud based contact center platforms
Top tier management consulting experience
Project Management Certification, e.g. PMI
Experience with Wrike
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
IT Services and IT Consulting
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