Strategic Account Manager

About Flowspace:

Flowspace powers independent fulfillment, revolutionizing the way brands approach their supply chain. Our mission is to arm merchants with invaluable data, actionable insights, and seamless automation that transforms their supply chain into a strategic asset.

At Flowspace, we lead the industry with our award-winning, top-tier fulfillment solutions. Powered by cutting-edge software that offers unparalleled visibility and strategic insights, the Flowspace platform has been tailored for the tech-savvy modern brands and retailers of today. Our innovative approach redefines fulfillment excellence, setting new standards in the ever-evolving tech landscape.

Join us as we shape the future of ecommerce and retail fulfillment. Backed by renowned investors such as Canvas Ventures, Moment Ventures, BuildGroup, Y Combinator, and esteemed angels, Flowspace is at the forefront of empowering brands in the dynamic $1 trillion ecommerce market to exceed customer expectations with seamless post-purchase experiences.

Summary:

Our Strategic Account Managers serve as the primary point of contact for our largest clients. They build lasting relationships with their assigned accounts to ensure the highest level of customer satisfaction.

Ability to go into the office in Orange County, CA or Austin, TX on a hybrid schedule is preferred.

What you'll do:

• Provide excellent customer service and build meaningful relationships ensuring that customers are not just retained but are Flowspace brand advocates
• Partner closely with both internal teams cross functionally and warehouse partners to problem solve on behalf of your clients to resolve day to day operational issues and larger strategic issues
• Conduct regular business reviews with their assigned accounts to assess areas of growth with Flowspace
• Partner with the Executive Sponsor to identify and assist in revenue growth opportunities
• Educate customers to drive new product adoption
• Share product feature requests and feedback with internal teams
• Manage and support the success and growth of assigned accounts while also supporting smaller accounts as needed
  
  

Who We’re Looking For:

• 3+ years proven experience in a former / current account management role
• Solid skills with the software products, i.e. a WMS, Salesforce, GSuite
• Strong written and verbal communication skills
• Ability to work across teams, in a fast-paced but collaborative environment
  
  

Bonus Points:

• Bachelor's Degree or equivalent work experience
• Industry experience (logistics, warehousing, or ecommerce)
• Masters/Graduate degree
• Experience in a startup environment
  
  

Other Helpful Things To Know:

• 10-15% travel as needed for employee team gatherings, conferences and in person customer meetings
• Must be able to successfully manage a variety of virtual technology tools, to communicate and work in a remote environment (i.e. GSuite, Slack, Zoom, Miro)
  
  

The base salary range for this role is $75,000 - $95,000 per year

Join our team!

• Meaningful equity in a venture backed start-up. Everyone gets stock options!
• Competitive Salary
• Top of the line medical, vision, dental, and life insurance
• Flexible time off, plus a separate banks for sick time
• Paid parental leave
• Mental Health / Wellness benefits + discounts for certain programs
• Work From Home stipend, towards your home office
• 401K with matching
• A clear success path within the company. We want you to grow and lead with us!
  
  

At Flowspace, we know that the more inclusive we are, the better our work will be, and we strive to hire and retain talent that represents a variety of backgrounds, perspectives, and skill sets.

We are committed to equal opportunity employment and we take pride in encouraging diversity, equity, and inclusion across all of our teams, without regard to race, color, religion (including religious dress and religious grooming practices), sex, gender (including gender identity and gender expression), national origin, age, physical and mental disability, medical condition (including pregnancy, childbirth, breastfeeding and related medical conditions), genetic predisposition or carrier status, marital, parental or registered domestic partnership status, sexual orientation, transgender status, military or veteran status, or any other characteristic protected by applicable law.

Please note: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless otherwise directed or approved by our HR, Recruiting Department. Please do not forward resumes to our hiring managers or offices. Flowspace is not responsible for any fees related to unsolicited resumes/applications, that have not first been approved.

The above job description is meant to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties and skills required for the position.

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