Substitute Obituary Representative

The Star Tribune is the Upper Midwest’s largest news organization, with audience numbers consistently in the top five in the country amongst regional and national peers. Building on an extraordinary legacy that includes seven Pulitzer Prizes and hundreds of other awards, the Star Tribune is an unrivaled force for journalistic excellence in Minnesota. It is also a company under transformation – realigning its core purpose for a new age of media consumption through innovative new partnerships, technology strategies, and a refreshed strategic direction. Our company has a new vision to create the leading model for local news in America – driving innovation in media to make every Minnesotan’s life better. We’re looking for dynamic leaders to help create that model. We’re excited to work with people who care about journalism and democracy and are eager to re-invent one of our state’s most trusted companies for a completely new era of growth that embraces new technologies and strategies for excellence.

Job Summary

The Substitute Obituary Representative position is responsible for generating revenue for the Star Tribune by assisting both private party and funeral director customers in the placement/sales of quality obituary and in memoriam notices via phone, email, or fax. Additional responsibilities include providing professional and empathetic customer service and accurate ad copy and placement. Give customers recommendations that will produce the best possible notice. Keep current and knowledgeable on Obituary and in-Memoriam products and services, as well as the Star Tribune’s policies surrounding Obituaries.

Qualifications

• Ability to remain cool under pressure 100% of the time with highly sensitive customer service skills
• Excellent verbal and written communication skills
• Good typing skills of at least 60 with very high accuracy
• Excellent Customer Service experience a plus
• Excellent proofreading skills, spelling and grammar, with superior attention to detail
• Strong time management/organizational skills
• High school diploma or equivalent required, Bachelor’s degree or equivalent preferred
  
  

Hours

This position would be as needed – with up to 2 Saturdays (8:30 – 3:30) per month plus an occasional Sunday (8:30 – 2:30) or day shift. There can be room for flexibility.

More About The Star Tribune

At the Star Tribune, we believe that our employees are our most valuable asset. We go above and beyond to ensure their happiness, growth, and overall well-being.

Selected in 2023 to Diversity MBA's inaugural list of Top 25 Outstanding Leadership and Diversity Impact Awards.

Equal Opportunity Employer

If you're interested in this role but don't meet every single requirement, we still encourage you to apply. The Star Tribune is dedicated to fostering a more diverse and inclusive workplace, and we welcome applicants from all backgrounds.