System Analyst 3 with Min 5+yrs Exp in Strong Customer Service skills & incident tracking and reporting tools(In Person Interviews)(HYBRID_Local to Richmond,VA)

We are looking for a System Analyst 3 (Min 5+yrs Exp) HYBRID (In Person Interviews)

POSITION DESCRIPTION

DIRECT CLIENT Position

Number of positions: 1

Length: 12Months +

Work Address: Richmond, VA 23219

Immediate Interviews – In Person Interviews

Local Richmond, VA candidates.

This is a hybrid position, will require days on site.

Contractor will be responsible for purchasing parking through Parking Management Office.

Currently seeking to hire a Systems Administrator to maintain the health of the Ivanti Endpoint Manager environment, support software packaging and distribution, and provide tier 3 level software support.

DUTIES ANDRESPONSIBILITIES:

• Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.
• Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities.
• Working with service providers to ensure the workstation image meets agency needs and security requirements.
• Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
• Provide management with recommendations for systems and process improvements
• Troubleshoot software and hardware problems and enhances the level of direct services to field staff
• Install, maintain, and assist in testing and upgrading of new and existing hardware and software
• Create job aids for internal staff to enhance the use of technical resources to support complex software.
• Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control.
  
  

REQUIRED EXPERIENCE& SKILL:

• Strong customer service skills with a Customer First attitude.
• Extensive skills and experience in desktop products including but not limited to Windows 10/11, SharePoint, and MS Office 365.
• Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices.
• Excellent research and investigative skills.
• Extensive knowledge and experience in Active Directory, remote support tools, networking.
• Working understanding of software license management and compliance best practices.
• Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field.
• Ability to communicate effectively orally and in writing with individuals and groups.
• Experience with Power Platform, PowerShell, SQL strongly preferred.
• System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc.
  
  

Required/Desired Skills

Candidates must have ALL the “Required” skills in order to be considered for the position. “Desired” or “Highly Desired” skills are a PLUS but may NOT be required.

Skill Matrix

Experience with Business workflow processes

Required / Desired

Amount

of Experience

Strong Customer Service skills with a Customer First attitude

Required

5

Years

Experience in working with Request/incident tracking and reporting tools.

Required

5

Years

Extensive skills and experience with Windows environments (Server/Enterprise OS), Microsoft Products (Office Suite, Visio, Project. etc.).

Required

5

Years

Proven track record of completing Technical solutions, enhancements, and projects.

Required

5

Years

Experience in root cause analysis, remote support tools, and networking fundamentals. Technical writing a plus.

Required

3

Years

System administration of Ivanti Endpoint Manager or a similar client management solution (MECM, PDQ, Flexera, ManageEngine, etc.).

Required

3

Years

Working knowledge of the Power Platform (PowerBI/Power Automate), Power shell, SQL, strongly preferred.

Highly desired

3

Years

Knowledge of security vulnerability tracking, remediation, risk-based escalation, CVEs, etc.

Highly desired

3

Years