Terminal Operations Manager

Terminal Manager

Job description

Overview:

The Terminal Director/Manager oversees all daily operations and activities of the terminal while maintaining and developing a qualified staff. The Manager will be responsible for leading, developing, and engaging a team of exceptional talent that makes innovation possible; one of the main focuses will be motivating, mentoring, and coaching your team to become the best leaders they can be. To achieve this, Terminal Managers are creative problem solvers who can operate on a large scale, interpret big data, and deliver meaningful results that keenly drive productivity and efficiency. The Terminal Manager serves as the focal point for the Operations Department at their location.

About Four Star Transportation

Four Star Transportation is an asset-based freight, warehouse distribution, brokerage, and leasing company celebrating over 100 years of family-owned transportation business experience. We are Midwest-based with satellite-tracked tractors and trailers, and logistical solutions that are economical, safe, and timely. Primarily a flatbed carrier, we also broker and store freight, lease tractors and trailers, and provide contract maintenance services to serve our customers, drivers, and independent owner/operators.

Responsibilities:

This person is the front-line leader who guides, directs, and mentors our Drivers, Mechanics, Laborers, and Driver Managers. This role is responsible for the day-to-day management and accountability of operational excellence, ranging from driving metrics, assessing individual performance, and owning projects to drive the business. Additional duties and responsibilities will be assigned by the Operations Manager and Senior Leadership. This role will report directly to the Vice President of operations. Flexibility, ownership, and accountability will be integral in this role.

Job Description:

· Supporting all safety programs and OSHA compliance to ensure a safe work environment for all employees and staff.

· Leading and developing a team of 3 office staff personnel (dispatch, billing, admin), 25-26 percentage-based drivers/hourly drivers, 5-7 hourly mechanics, and 15-20 hourly tarpers by embodying Four Star’s Core Values and Commitments.

· Acting as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.

· Developing and maintaining effective operations staff through selection, training, compensation, motivation, termination, and review.

· Creating, communicating, and maintaining quality control policies and standard work procedures for employees and staff.

· Proactively identifying and leading process improvement initiatives using Lean tools to delight customers.

· Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Terminal Managers to balance labor.

· Evaluating performance objectives and metrics to determine operational productivity requirements to achieve customer time, accuracy, and quality expectations.

· Partnering with other managers to share best practices across shifts and the network.

· Working in a cooperative team-like manner with other FST departments, and terminals in the field. Treat our internal customers with the same respect you give to our external customers. Assist them where required and return their phone calls or other communication promptly.

· Monitoring tarping operation inventory levels; monitoring fuel tank inventory and placing orders as necessary; maintaining petty cash and handling vendor payments.

· Overseeing maintenance department including labor management, inventory, cost control, productivity, and safety.

· Area Readiness and Organization: ensuring all areas of the terminal location meet organization requirements including interior and exterior areas. The maintenance shop, office space, and yard are orderly without miscellaneous scraps and debris. Determine when OOS assets need to be reallocated and ensure they are kept in organized condition if sitting in the yard.

· Assist recruiting in finding qualified drivers in the area, interviewing, road-testing, etc.

· Handling onboarding and training process after a driver leaves orientation.

· Assisting the finance department in developing P&L goals and striving to meet daily revenue goals.

· Other duties as assigned.

Qualifications:

· Bachelor’s Degree in Logistics, Transportation, Supply Chain, or related field (preferred) and/or intimate working knowledge of the Transportation Industry

· Four plus years of transportation management and/ or operations supervisor experience

· Knowledge of federal and state safety laws, DOT, FMCSR, and OSHA standards

· Strong Project Management Skills

· Excellent Interpersonal Skills

· Strong Attention to Detail with Strong Leadership Skills

· Turn Around Management Experience

To perform this job successfully, an individual must be available 24/7, and able to perform each essential duty satisfactorily. The qualifications listed above are representative of the knowledge, skill, and/or ability required. Experience must include working with detailed knowledge of federal, state, and company policies and procedures, transportation management, etc.

Job Type: Full-time

Salary: $90,000 – $120,000 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call

Education:

• Bachelor's (Preferred)

Experience:

• FMCSA: 4 years (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: In person