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Ana Ramos
Talent Acquisition Partner at LexisNexis Risk Solutions Group
About The Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Healthcare vertical, our solutions focus on transforming operations and improving health outcomes across the healthcare industry. While our solutions are centered around robust data assets, we also leverage sophisticated technology, applied analytics and deep healthcare expertise – while ensuring the highest standards of privacy and security – to help healthcare organizations make confident decisions and solve complex challenges. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/healthcare
About Our Team
Human API is creating health data liquidity controlled by the consumer. We are empowering consumers to share their health data with the entities that can provide them with better care and services. Through our large, distributed network of Wellness and Medical integrations, we're creating a simple, on-demand way for everyone to exchange and use the health data they need.
About The Role
The Tier 1 Technical Support Agent is the first line of support assisting our business customers with order management and end users using our products. You will work with customers who have orders, issues, or require information about Human API products, services, or workflows. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.
Responsibilities
Acting as the primary contact for assisting customers with basic user support requests via email and live chat.
Communicating with customers in a professional and supportive manner.
Providing support for data entry tasks as required.
Taking ownership of internal investigations for customer support requests
Providing feedback on current customer issues and potential solutions for process improvement.
Requirements
Demonstrate professional fluency in English with the ability to read and write in a business setting.
Demonstrate an understanding of technology concepts such as APIs, product releases, feature requests, and bugs is preferred.
Demonstrate Proficient in identifying and evaluating customer needs to ensure satisfaction
Able to work both independently and as part of a team, managing time effectively between competing priorities.
Experience working with Zendesk and/or other support tools.
Experience supporting customers using an API product.
Able to troubleshoot technical issues and investigate potential bugs and portal connection issues required.
High School Diploma required. College Degree preferred.
Learn more about the LexisNexis Risk team and how we work here
#LI-Remote
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Data Infrastructure and Analytics
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