Trade Support Specialist ( Equities applications )

• Support Equities Front Office Traders, Middle Office Users and Compliance on the trading floor.
• Monitor trading system and FIX network connectivity.
• Troubleshoot real-time trading issues and investigate compliance inquiries.
• OMS and/or EMS knowledge and understanding.
• Communicate major incidents to stakeholders.
• Communicate and escalate issues to vendors.
• Gather requirement from traders and document for tracking and prioritization.
• Provide business specification to vendor and development teams to build the enhancement.
• Share business workflow with support & QA team to strengthen regression test suite.
• Maintain knowledge base, support scripts, documentation and procedures.

Equities business (i.e. US Market Making, ETF, Electronic Trading, Global Program Trading, Options).