Training Navigator II - Bilingual (Spanish)

Organizational Overview

Collaborating with unions, responsible employers, and government - RISE Partnership supports caregivers and public-service employees by developing unique and equitable workforce solutions, including education, benefits navigation, recruitment, and career development. RISE Partnership envisions an Oregon where all workers, and the people they serve, are honored, valued, and empowered to improve their quality of life.

Position Summary

Reporting to the Program Manager – Carewell Training, the Training Navigator II will be part of a team of professionals who help deliver the benefits of labor-management Trusts. The Training Navigator II will be responsible for outreach to workers throughout their training journey in order to identify barriers and provide wrap-around support to help workers access and complete their initial and on-going training.

Essential Functions

• Work independently under the direction of the Program Manager – Carewell Training to ensure program outcomes are reached.
• Establish a trusting relationship with students, providing them with a sense of support and care in the work they accomplish.
• Evaluate workers’ reports of barriers to complete training, determine worker’s eligibility for support, and process supports for workers experiencing barriers.
• Receive, manage, and process worker inquiries through case management.
• Discern, identify, and raise student concerns that require immediate attention.
• Process and schedule requests for students who require interpreters.
• Liaison with the Student Support Specialists and the MAC (Member Assistance Center).
• In coordination with the Carewell Stakeholder Liaison, engage and collaborate with partners such as SEIU, Oregon Homecare Commission, and DHS Local Offices.
• Provide resources and support for workers as requests arise.
• Mitigate risks, resolve issues, facilitate team and project communication.
• Develop and implement plans to meet program goals and improve workflows.
• From time-to-time, perform other duties commensurate with the level of this position.
  
  

Knowledge, Skills And Abilities

• Thrive in a fast-paced, often ambiguous, and changing work environment.
• Excellent communication skills, both written and verbal.
• Sound judgement and ability to accurately prioritize when given multiple projects.
• Demonstrated ability to work collaboratively to find solutions to complex multi-disciplinary problems.
• A commitment to giving workers the capability and confidence they need to make the most of their union-negotiated benefits.
• Self-motivated with ability to work well independently and to think on your feet.
• Ability and stamina to work occasional irregular and long hours and to attend weekend and evening activities that may include some in-state travel.
• A commitment to teamwork and treating coworkers and participants with respect.
• Ability to support RISE’s organizational values of Respect, Integrity, Service and Equity in the development and delivery of your work including demonstrated positive interactions with staff, vendors, the consumers we support and other organizational stakeholders.
• Experience using software such as: Salesforce, Slack, Microsoft Teams, Asana.
• Ability to use the following office equipment, tools, and machines: laptop computer and mouse, mobile phone, printer, copier.
  
  

Experience

• 3+ years of previous experience in a similar role such as:
• Experience in client services.
• Experience in case management and student/employee support.
• Experience in community organizing or advocacy work.
  

Supervisory Responsibilities

This position is not responsible for supervising other staff members.

Working Conditions

• Requires occasional lifting and exertion for short periods.
• Occasional long hours, weekends.
• Occasional travel between worksites and/or meeting locations within the state.
  
  

Pay And Benefits

• Generous vacation plan.
• 100% paid medical, dental, vision for employees.
• 100% paid medical, dental, vision for qualified dependents.
• Employer-funded FSA plan.
• 15% employer-funded 401k (not a typo!).
• Generous sick time and parental leave benefits.
• Paid week off for Winter Break!.
• Monthly work from home cell phone reimbursement.
• 12 holidays + 3 floating holidays + your birthday off!.
  
  

Language Differential

In addition to the base pay, a 7% pay differential will apply for demonstrating written and verbal fluency in a second language (Spanish) to support the essential functions of this position, pending a passing score from Language Testing International.

COVID-19 Vaccine Requirement

RISE Partnership is committed to keeping our community and workforce safe. Please note that all employees are required to be in compliance with our RISE Mandatory COVID Vaccination Policy.

Equal Opportunity Employer

RISE Partnership is an Equal Opportunity Employer. We value a diverse workplace and strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Ready for this opportunity?

A resume and cover letter are required for all applications.

Your cover letter should explain your reason for wanting to work for RISE Partnership in this capacity and provide an example of your demonstrated success in a similar position.