From the course: Customer Service Foundations

Creating your customer service learning plan

From the course: Customer Service Foundations

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Creating your customer service learning plan

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- A lot of people who take this course will press play, sit back, and watch from start to finish. That's okay, but I want to share some secrets to help you get the most out of your time. First, it's good to know if this course is right for you. This is a foundational course that focuses on fundamental customer service skills, so it's ideal if you are just starting out in customer service and want to know the basics, or you are an experienced customer service professional who would like a refresher. The course is also a good resource if you are a customer service leader and you want a training program to share with your team. Now, there are many other customer service courses that focus on specific skills or situations. I've listed a few of my favorites in the downloadable Additional Resources file. The second thing I want to share is a tip for watching the videos. The course is divided into short movies with each movie tackling a specific topic. I'll typically share a hands-on application activity at the end of each movie. My suggestion is to watch just one movie at a time and then do the activity before continuing. This approach reinforces your understanding of each topic and helps you develop your skills much faster. I think you'll also find it more enjoyable to watch one video at a time rather than watching the course all the way through. Finally, I've created some downloadable worksheets to help you with many of the activities. One of them is a Learning Plan Worksheet. This worksheet will help you identify your goals for the course. Later on, you can use it to create an action plan to apply what you learn. I recommend downloading the learning plan worksheet now and completing it before moving on to the next movie.

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