From the course: Customer Service Using AI and Machine Learning (2020)
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Custom solution examples: Operations
From the course: Customer Service Using AI and Machine Learning (2020)
Custom solution examples: Operations
- In addition to wanting to deliver exceptional customer experiences, customer service organizations must also work efficiently at scale. Wouldn't it be nice if we could just hire more head count to meet increasing demand? Sure, but literally no service organization I've ever worked with has that luxury. Some of your organizations may be treated as cost centers, some may be profit centers, or just part of your core offering. But whatever your business model, service is under constant cost pressure. And it's actually even harder, because who sets your customer expectations for what good service should be? All around us, companies like Google, Apple, and Amazon are spending nearly inconceivable sums to design and optimize the experiences they deliver. So they keep raising the bar for the rest of us. And the world we live in gets ever more complex. Products, services, and technologies keep proliferating and interacting…
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