From the course: DevOps Foundations: Site Reliability Engineering
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Incident management
From the course: DevOps Foundations: Site Reliability Engineering
Incident management
- Incident management, not always the most popular topic. Problems with production are not usually people's favorite part of the job. - But problems do strike, and having a high quality playbook on how to handle them will reduce your downtime. It also makes your engineers, customers, and internal stakeholders happier. - I wrote my company's incident response process, and regularly train the organization on it. I've done that in a number of places, but it all started with one great conference presentation. - That's right at Velocity 2008, Brent Chapman did a presentation called "Incident Command for IT: What We Can Learn from the Fire Department". It adapted the incident command system used emergency first responders in the real world to IT incidents. - [Instructor] The process scales from the smallest incident to the largest. Essentially, when a first responder looks into a problem, often prompted by an alert from the…
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Contents
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Release engineering5m 12s
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(Locked)
Change management2m 55s
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(Locked)
Self-service automation4m 46s
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SLAs and SLOs5m 21s
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Incident management5m 43s
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Introducing postmortems3m 29s
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The postmortem process4m 3s
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Troubleshooting5m 58s
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Performance engineering5m 36s
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Capacity and scalability5m 21s
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Distributed design5m 2s
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Deliberate adversity3m 57s
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