From the course: Interpersonal Communication Nano Tips with Selena Rezvani
Disagree without being defensive
From the course: Interpersonal Communication Nano Tips with Selena Rezvani
Disagree without being defensive
- Just because you disagree with someone else, doesn't mean you need to come off as harsh or defensive. To communicate that you have a different take on an issue, you can try making an offer by saying something like, "I have a different perspective on the situation. Would you like to hear it?" Or you could validate an aspect of their point and say, "That's partly true in my experience, but here's what I see as the real issue." And if you flat out think differently, you could say something like, "I don't share that view. I think ABC." Remember, disagreement is a healthy sign in a team. Allow space for it. Encourage others to address their concerns, and be willing to share your own.
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Contents
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Senders, receivers, and eliminating noise in communications1m 14s
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The rule of thumb for using insider terminology1m 22s
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Choose your communication channel1m 11s
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Avoid the pitfalls of email communication1m 13s
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How to make a connection when communicating with someone new57s
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Body language that communicates you're listening55s
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Use signposting to guide people through content1m 33s
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Words that help you communicate with more confidence41s
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Embrace gesturing to hit your point home57s
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How to communicate shared values53s
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Disagree without being defensive47s
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Use Onion Theory to communicate one layer deeper1m 22s
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Call on LARA when dealing with resistance1m 2s
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