IT Service Desk Careers and Certifications
With Sarah Lean
Liked by 1,283 users
Duration: 39m
Skill level: General
Released: 1/10/2023
Course details
Are you looking for a new role as an IT professional, or just ready to change up your career? This course provides an ideal foundational mapping of the careers and certifications you can choose from if you’re interested in advancing or moving into an IT service desk career. Join instructor Sarah Lean for an overview of the wide variety of available career paths, regardless of your background, technical training, level of experience, or current skills. From service desk analyst to service desk manager, Sarah helps you understand the shifting role of the service desk in supporting teams across a distributed workforce. Along the way, explore the key certifications related to service desk roles, with up-to-date information on how to choose, prepare for, and obtain the certification that’s best for you.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Sudhan S
Sudhan S
Student at SRM
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Abigail Williamson
Abigail Williamson
HR Campus Operations
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Susan Gallup
Susan Gallup
Excellent Customer Service Specialist for multiple industries
Contents
What’s included
- Test your knowledge 6 quizzes
- Learn on the go Access on tablet and phone