From the course: Learning ITIL®
Unlock the full course today
Join today to access over 23,400 courses taught by industry experts.
ITIL® 4: Guiding principles - ITIL Tutorial
From the course: Learning ITIL®
ITIL® 4: Guiding principles
- [Narrator] Here we cover the seven guiding principles included in ITIL 4. These are meant to be universal and timeless and to guide all organizations in all circumstances. Let's have a further look at each of these. ITIL 4 introduces seven guiding principles as shown here. Focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically. Please keep it simple and practical and optimize and automate. A guiding principle is a universal and enduring maxim that guides an organization across changing time and circumstances. You can think of each of them as a north star guiding light that informs millions of daily decisions and actions in organizations. If you've taken the ITIL practitioner course or read the book, you'll see that the ITIL 4 guiding principles have been adapted from the nine principles included in the practitioner materials. However,…
Contents
-
-
-
-
-
Why learn key ITIL® 4 concepts?1m 46s
-
(Locked)
Why ITIL® 4?2m 49s
-
(Locked)
What to look for in ITIL® 41m 15s
-
(Locked)
What's different in ITIL® 4 Foundation: Part 12m 8s
-
(Locked)
What's different in ITIL® 4 Foundation: Part 23m 32s
-
(Locked)
ITIL® 4 vs v3: Practices versus processes6m 19s
-
(Locked)
ITIL® 4: Service management four dimensions2m 6s
-
(Locked)
ITIL® 4: Service value system1m 42s
-
(Locked)
ITIL® 4: Service value chain2m 49s
-
(Locked)
ITIL® 4: Guiding principles4m 11s
-
(Locked)
ITIL® 4: 15 practices covered at the Foundation level, part 13m 18s
-
(Locked)
ITIL® 4: 15 practices covered at the Foundation level, part 23m 2s
-
(Locked)
ITIL® 4: Terminology and model2m 14s
-
(Locked)
ITIL® 4 certification scheme3m 4s
-
-