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ITIL® v3 service design processes - ITIL Tutorial
From the course: Learning ITIL®
ITIL® v3 service design processes
- [Instructor] Now let's look at the eight service design processes, starting with design coordination. Design coordination ensures the consistent and effective design of new or changed IT services, service management information systems, architectures, technology, processes, information, and metrics by orchestrating all service design activities, processes, and resources. Service catalog management is about ensuring a single source of consistent information is available on all agreed services by producing and maintaining a current and accurate service catalog that's widely available to those approved to access it. Service level management is about keeping paying the bills customers satisfied with our services by knowing what services we provide and what they look like when they're done right including service levels and cost. We do this by making only commitments we can consistently keep and by systematically…
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Why learn key ITIL® V3 concepts?55s
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Services, ITSM, the four Ps, and the service life cycle2m 23s
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Terminology, key principles, and models4m 52s
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ITIL® v3 service strategy processes2m 39s
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ITIL® v3 service design processes2m 29s
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ITIL® v3 service transition processes1m 49s
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ITIL® v3 service operation processes1m 41s
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ITIL® v3 service operation functions1m 41s
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ITIL® v3 continual improvement process32s
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ITIL® v3 roles, technology, and architecture1m 7s
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ITIL® v3 certification scheme2m 53s
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