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Terminology, key principles, and models - ITIL Tutorial
From the course: Learning ITIL®
Terminology, key principles, and models
- [Instructor] The third ITIL v3 basic concept is Terminology, Fundamental Principles, and Models. Let's start with terminology. The ITIL glossary covers hundreds of concepts, definitions, and acronyms. All of these definitions and distinctions serve an essential purpose, providing a common and complete enough language. This is vital. When people don't share the same language and understanding, a lot of time and resources get wasted defining and redefining terms, and in making and recovering from errors due to a lack of shared understanding of terminology. For example, if I ask you if you have a backup plan for a change and you say, "Yes," I may think that means you have a current snapshot that you can use to restore to a known good state. And in fact, all you may have is last week's backup. We are not on the same page, and we will run into trouble. This problem is multiplied when you have a lot of turnover, ephemeral…
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Why learn key ITIL® V3 concepts?55s
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Services, ITSM, the four Ps, and the service life cycle2m 23s
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Terminology, key principles, and models4m 52s
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ITIL® v3 service strategy processes2m 39s
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ITIL® v3 service design processes2m 29s
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ITIL® v3 service transition processes1m 49s
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ITIL® v3 service operation processes1m 41s
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ITIL® v3 service operation functions1m 41s
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ITIL® v3 continual improvement process32s
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ITIL® v3 roles, technology, and architecture1m 7s
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ITIL® v3 certification scheme2m 53s
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