From the course: Learning ITIL®
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What's different in ITIL® 4 Foundation: Part 1 - ITIL Tutorial
From the course: Learning ITIL®
What's different in ITIL® 4 Foundation: Part 1
- [Narrator] Let's drill down into the differences and similarities between the ITIL 4 Foundation exam specification and the ITIL v3 Foundation syllabus module topics, starting with services and service management. As you can see, both ITIL 4 and v3 covers services and service management. ITIL 4 Foundation introduces four dimensions of service management. Organizations and people, information and technology, partners and suppliers, and value streams and processes. If you're familiar with ITIL v3, you know these are roughly equivalent to the four P's of service management. ITIL 4 recasts these as dimensions versus P's. A key difference is the pairing of information with technology and value streams with processes. These pairings better reflect the complete set of things to consider in any decision or action in service management, large or small, and better reflect today's organization's more data and value driven…
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Why learn key ITIL® 4 concepts?1m 46s
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Why ITIL® 4?2m 49s
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What to look for in ITIL® 41m 15s
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What's different in ITIL® 4 Foundation: Part 12m 8s
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What's different in ITIL® 4 Foundation: Part 23m 32s
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ITIL® 4 vs v3: Practices versus processes6m 19s
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ITIL® 4: Service management four dimensions2m 6s
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ITIL® 4: Service value system1m 42s
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ITIL® 4: Service value chain2m 49s
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ITIL® 4: Guiding principles4m 11s
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ITIL® 4: 15 practices covered at the Foundation level, part 13m 18s
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ITIL® 4: 15 practices covered at the Foundation level, part 23m 2s
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ITIL® 4: Terminology and model2m 14s
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ITIL® 4 certification scheme3m 4s
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